Overview: We are seeking a Tier II Technical Support Engineer to join our team at our corporate office in Boulder, Colorado. We support nearly 1000 global customers who are reliant on our software solution. This is an opportunity to enter into the exciting world of network security, audit, compliance, and technical operations. Those that excel in the Tier II Technical Support Engineer position may grow into other roles within LogRhythm including: Tier III Technical Support, Professional Services Consultant, Technical Trainer among other things. The primary function for this role is to provide technical support to LogRhythm customers. Secondarily this role will support and participate in internal engineering and fulfillment related activities.
The Tier II Support Engineer will begin work by immersing themselves in the LogRhythm software, its functionality, operation, and underlying technology. Accordingly they will be required to be heavily technical in orientation, having to deal with SQL, Windows and a wide variety of networking and systems technologies. Quickly the Support Engineer will begin interacting with existing LogRhythm customers by running proactive maintenance and health check scripts. The output from these scripts will outline the status of the deployment. Trouble tickets will be opened to address any issues that are found during this process. A report will be compiled for every customer as a snapshot of the deployment. This report will be filed at LogRhythm for reference and additionally provided to the customer.
Responsibilities: Works as single point of customer contact for technical and support issues, facilitating cross-functional solutions to issues Deliver post-sales support and solutions to the LogRhythm customer base while serving as an advocate for customer needs. Resolve post-sales technical customer inquiries via phone and electronic means, as well as non-technical questions regarding the use of and troubleshooting for our software Drives resolution of technical support issues, including personally handling and providing technical guidance to internal teams. Maintains comprehensive technical knowledge of all relevant product customizations in use at customer sites. Proactively monitors and updates customers regarding technical needs/issues/opportunities
Qualifications: Required:
1+ years technical support experience Windows SQL Server 2003/2008 installation, integration and configuration Experience with logging systems (i.e., Syslog, Windows Event Log) Understanding of installing and working with Windows Server operating system Able to interpret questions, identify problems, and propose solutions Ability to make oral and written reports and presentations in a concise and effective manner Working knowledge of Windows AD Domain security and audit policies Solid understanding of TCP/IP protocols and routing Networking experience in administration and/or configuring of routers, switches, firewall devices Degree in Computer Information Systems or Network Security Valued:
Start-up experience Security Information/Event Management solution experience Relevant industry certifications: CISSP, CISA, MCP, GCIH, CEH Vulnerability assessment/penetration testing experience.
________________________________________________________________________
Overview: LogRhythm is looking to bring on a Web Developer, with a focus on the frontend in JavaScript (Node.js), that will be a core member of a team given the challenge of building a new web UI and middle tier services framework, which will be a critical component of our future product offering. While our product is already a recognized leader in network security, this role will be supporting what is currently a top initiative in further differentiating us from our competition.
This development is utilizing the most advanced and current technologies on the market. We look for Developer’s interested in an environment that requires collaboration, respects knowledge, facilitates creativity, and produces a meaningful impact. It’s a unique opportunity to join a fast growing local headquartered software company that’s an innovative leader in the critical cyber defense domain.
Responsibilities: Develop middle tier business logic in both C# and JavaScript (Node.js) Develop front end web in JavaScript and HTML5 Software development in a team-oriented, Agile environment Qualifications: Who You Are
Broad and Flexible: You are experienced in developing web, web services and business logic in C# or JavaScript (Node.JS). You are also interested in sometimes visualizing that data in a web browser, to prove the solution works end-to-end. JavaScript: You have exposure to JavaScript and have interest in exploring the rapidly evolving world of (front end) frameworks and libraries, specifically: Angular.js, d3.js, CoffeeScript, Greensock. Mid to Front-End Oriented: Your experience is focused in building next-generation web applications. Test Driven: You are experienced writing unit tests. Pioneer: You are interested in exploring the latest in front end technologies because that’s exactly what we’re doing here. Technical Geek: You aspire to display your technical prowess in the form of creative, pragmatic solutions and learning as many applications, methodologies, and languages as possible. Agile: You are familiar with and enjoy Agile/Scrum development processes. Startup: While we have grown beyond startup to a recognized leader in network security, things still move fast here. Really fast. You enjoy that type of environment and thrive on the pace. Collaborative: You enjoy working in the ultimate cross functional environment, learning from others and collectively sharing accomplishments with others. In fact, you wouldn’t accept a position that offered anything less. Ambitious: You are excited about joining and growing within an awesome company where you are making a real difference to customers and their business. Efficient: You ensure projects are completed on-time, to-budget with the highest technical expertise and professionalism, while maximizing customer satisfaction.
________________________________________________________________________
Overview: LogRhythm is seeking an exceptional Senior Software Engineer to join our team at our corporate office in Boulder, Colorado. This individual will be a core member of a highly focused and highly competent product development team working on an advanced event analysis and correlation engine. Qualified candidates will have extensive experience delivering high quality application developed in either C++, C# or Java as well has outstanding analytical and software algorithmic skills. If you consider yourself a software superstar and are interesting in contributing to an award winning enterprise software solution, we encourage you to apply.
Responsibilities: Design and implementation of custom analytical and behavioral algorithms Work with a team to develop innovative capabilities to our analytics systems and other components in our application suite Qualifications: Required Skills
7+ years’ experience in software development 3+ years’ experience with C++ , C# or Java Exceptional knowledge of object oriented design and design patterns Experience building highly scalable, memory intensive applications A team player, who is excited by and motivated by hard technical challenges Outstanding attention to detail and software quality BS degree in computer science or equivalent
Valued Skills
Experience in the architecture and design of analytical applications Knowledge of statistics and basic data analysis (regression, variance, ANOVA, etc) Familiarity with techniques of machine learning or computational intelligence (decision trees, support vector machine, clustering, artificial neural networks, etc.) Experience with Test Driven Development Experienced with development on multiple operating systems including MS Windows & Linux Experience with iterative development methodologies (i.e., Agile) Knowledge of the security domain.
