WealthTouch is an entrepreneurial but experienced company. We are
smart but fun, necessarily innovative but practical, focusing our
accuracy and holding fast to integrity in all that we do. We are
looking for an Infrastructure Support Engineer who will manage and
tune in-house computer software systems and network connections to
ensure high levels of availability and security of the supported
business applications. This individual also participates in the
planning and implementation of policies and procedures to ensure
system provisioning and maintenance that is consistent with company
goals, industry best practices, and regulatory requirements.
Primary Responsibilities:
Strategy & Planning
• Participate in and support capacity planning and the development of
long-term strategic goals for systems and software in conjunction with
end-users and department managers.
Acquisition & Deployment
• Coordinate with network engineering, business application, and
database administration functions to implement desktop and server
systems that utilize industry best practices to meet corporate
objectives.
• Deploy workstations, servers, printers, scanners, firewalls,
encryption systems, and all host security systems.
Operational Management
• Manage all operating systems and end-user software.
• Manage communications (e-mail, IM,) and connection solutions,
including workstation connectivity, local area networks, company Web
site, intranet, and Internet applications.
• Ensure the integrity and security of enterprise data on host
computers, multiple databases, and during data transfer in accordance
to business needs and industry best-practices regarding privacy,
security, and regulatory compliance.
• Manage input/output fleet, including printers and scanners.
• Manage end user accounts, permissions, access rights, and storage
allocations in accordance with best-practices regarding privacy,
security, and regulatory compliance.
• Perform network and security audits.
• Perform Patch management duties
• Perform and test routine system backups and restores.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware
and software problems on servers, input/output fleet, and
workstations. Escalate incidents as necessary.
• Practice network asset management, including maintenance of network
component inventory and related documentation and technical
specifications information.
• Support application development teams throughout project lifecycles.
• Analyze system, server, application, network, and input/output
device performance.
• Recommend, schedule, and perform software and hardware improvements,
upgrades, patches, reconfigurations, and/or purchases.
• Conduct research on emerging products, services, protocols, and
standards in support of systems software procurement and development
efforts.
• Create required reports in response to business user needs.
• Participate in negotiations with vendors, outsources, and
contractors to secure software products and services.
• Develop, document, and maintain policies, procedures, and associated
training plans for system administration and appropriate use.
• Manage and/or use guidance to junior members of the team.
Strategy & Planning
• Participate in and support capacity planning and the development of
long-term strategic goals for systems and software in conjunction with
end-users and department managers.
Other Responsibilities:
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a
high-pressure environment.
• Strong interpersonal and oral communication skills.
• Adept at reading, writing, and interpreting technical documentation
and procedure manuals.
• Ability to conduct research into hardware and software issues and
products as required.
• Ability to present ideas and solutions in user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Skilled at working within a team-oriented, collaborative environment.
Qualifications:
Formal Education & Certification
• College diploma or university degree in the field of computer
science and/or 5 years equivalent work experience.
Knowledge & Experience
• Working technical knowledge of network, PC, and platform operating
systems, including Microsoft applications and operating system.
• Extensive application support experience.
• Working technical knowledge of current systems software, protocols,
and standards, including Network, Active Directory.
• Working knowledge of network monitoring systems a plus
• Strong knowledge of local area network administration.
• Hands-on software and hardware troubleshooting experience.
• Experience with data management.
• Experience documenting and maintaining configuration and process information.
• Good understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
We invite you to learn more about the Company by visiting our web page at:
www.wealthtouch.com
