Thursday, December 10, 2009

HealthTrans - Manager QA

Greenwood Village, CO - Manager, QA
Posted by: "Todd Chandler" tchandler@healthtrans.com

If you are looking to make a difference in a progressive and professional environment that challenges your mind, rewards your accomplishments, and recognizes the value you can add to the team, then HealthTrans is the company for you. HealthTrans, one of the nation´s largest pharmacy benefits administrators, also named Colorado´s 2nd Fastest Growing Privately Held Large Company by the Denver Business Journal in 2007 is seeking individuals who thrive in a client centric, collaborative, and growth orientated environment. HealthTrans offers a comprehensive benefits package including 401(k) with a company match and immediate vesting, tuition reimbursement, PTO, and Holiday pay.

Immediate Opening: Manager, QA
Location: Greenwood Village
Employment Status: Fulltime

SUMMARY

The Quality Assurance Manager role is primarily concerned with assuring that standards and procedures are established and adhered to throughout the Software Development Life Cycle (SDLC) for planned software changes and new software development. Responsible for overseeing and participating in the design and implementation of test programs and methodologies to ensure that HealthTrans products meet established requirements, specifications, design criteria, quality standards and that the products are ready for general distribution. Is accountable for the full spectrum of Quality Assurance activities for HealthTrans. Manages a business team comprised of quality analyst testers.
JOB DUTIES

· Management of direct reports including but not limited to:
o Staff selection, discipline and termination
o Supervise, plan, direct, and coordinate staff activities
o Provide regular feedback to staff on work accomplishments
o Budget management
o Conduct and complete performance appraisals according to due dates
o Set individual staff and team goals and objectives
o Monitor daily work activities
o Team-building
o Mentor, train, determine best practices
o Instruct staff on company policies and procedures
o Instruct staff on day-to-day priorities, problems, expectations
o Approve and monitor timesheets and schedule requests including tracking of billable hours for all direct reports
o Instruct and advise direct reports on issues in conjunction with other Managers
o Back up for individual team members as required
o Train other HT personnel when necessary
o Complete all training, as required


· Lead and direct strategic, complex projects, having responsibility for overall implementation and execution of projects against specified requirments and QA criteria. Oversee the QA phases and deliverables of projects as driven by business need.

· Defining and communicating the role, responsibilities and value of the QA function to project personnel.

· Ensure all team members' contributions to a project, are of the highest quality, done efficiently and cost-effectively, and adhere to project methodology . Includes the detailed review, feedback on, and sign-off of deliverables all testing documentation such as test plans, test cases, test summaries, and test scorecards.
· Providing time estimates and delivery dates for assigned tasks and delivering quality results within project deadlines.

· Identify defects and non-compliance issues and monitor to resolution.

· Identify, log and track issues related to the product quality.

· Acquire and maintain a working knowledge of project specific procedures.

· Ensure that all system enhancements and business processes for key functional business areas are implemented and tested through a formal QA process according to the requirements set forth by the business.

· Accountable for all matters related to Quality Assurance (QA).

· Report QA activities to Senior Management.
· Collect metric data for trend analysis.

· Advise on matters of process, quality, policy and procedure.

· Develop and document test requirements, test plans, test documentation, test scripts, and test results.

· Create automated test tools increase productivity and expand test matrix to meet requirements.

· Execute test cases and perform regression testing. Define and administer a defect management process. Works with users, systems analysts, business analysts, designers and programmers to create/analyze various required project documents.

· Participates in walk-throughs, inspections, reviews and user groups

· Communicate and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality

· Review user documentation and training materials for accuracy

· Define and meet milestones and project deadlines. Prioritize and complete multiple, concurrent tasks.

· Proactively identify and communicate issues, concerns, and problems that affect project and product quality.

· Coordinate availability of test environments
· Evaluate software testing and other Quality related tools
· Creation and implementation of a formal QA methodology and process that is employed all QA activities
· Other duties as assigned.

EDUCATIONAL REQUIREMENTS

Bachelor's degree in Business, Computer Science, Engineering, or related discipline with both a Business and IT focus

EXPERIENCE AND SKILL REQUIREMENTS

5 -7 years experience, a minimum of four years as a supervisor or manager in a QA environment
Strong business technical knowledge and an ability to express complex concepts in understandable terms
Deep understanding of how technology affects an organization and ability to link it to business processes
Sound judgment and ability to maintain discretion and confidential matters
Excellent communication skills, both written and verbal
Team player, who is able to coach direct reports and others
Superb analysis and critical thinking skills
Knowledge in application of techniques, use of testing tools, development and implementation of testing plans. Experience with automated tools desired
Solid knowledge of all types of testing and coordination with supporting systems
Basic working knowledge of application and database programming
Ability to multi-task and deliver on all expectations
Proven track-record of delivering high-quality results in a fast-paced environment
Ability to identify a broken process and develop and implement a plan to improve the process
Strong interpersonal skills with ability to communicate with all levels of staff
Experience with the various testing tools and reporting tools
Ability to receive general direction and operate with moderate independence

PHYSICAL REQUIREMENTS

This position requires the ability to see the details, including color, of information on a computer screen and on printed reports and the ability to use a keyboard and a computer pointing device like a mouse, track ball, etc.