Wanted: A customer service-focused technical support ninja (also known as a junior Systems Support Analyst) looking to advance his or her career in the world of Windows systems support and administration as part of a hard-charging, motivated Technical Operations team dedicated to keeping HomeAdvisor's Development, QA, and Production environments up and running.
What we do:
HomeAdvisor.com is the industry-leading online marketplace connecting homeowners to pre-screened and rated home improvement and maintenance specialists in their area. We're an IAC company, joining Match.com, Ask.com, and others in a wide portfolio of highly successful internet brands. We're one of Denver's largest internet companies, and one of Denver's Best Workplaces, with our headquarters nestled in the foothills near Golden.
The Systems Support role, in a nutshell:
- responding to Tier 2 alerts and support requests, interacting with Tier 1 support personnel to solve issues they can't, and deciding when to escalate issues to Tier 3
- starting/stopping/recovering failed services in the production infrastructure by accurately following all maintenance and support/recovery documentation
- participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, serve, and network storage hardware
- maintaining the alert/notification systems, and creating/modifying support documentation
Why we think you'll want this job:
- At HomeAdvisor, your career path is what you make it – when you ask for more responsibility, you'll get it. When you have ideas, we'll listen.
- Your teammates are passionate about their work, and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you.
- What you're contributing every day far outweighs everything else. We know not everyone is productive in exactly the same way.
- Ping Pong. Foosball. Pinball. Shuffleboard. All just steps from your desk.
- At HomeAdvisor, we have a progressive "take what you need" paid time-off policy. Instead of accruing vacation and/or sick time, you literally take the time you need to recharge (within reason, of course).
The experience and skills we'll be looking for:
- Demonstrated aptitude for providing top-notch customer service to every person you interact with, whether they're technical or not.
- At least 1 year experience in a technical support position of some kind – you must have your high school diploma or equivalent, and some college is desirable. A+ or Network+ certifications get you bonus points.
- Basic familiarity with PC, server, and network hardware, as well as familiarity with operating system software (Windows; Mac experience is a plus. Any work with computer imaging, printer support, etc. is worth some bonus points too).
- The ability to communicate in a variety of methods – email, written documentation, verbal instructions – and the ability to stop and listen.
- The ability to follow all directions and procedures to the letter, to understand why those instructions exist, and to know when it's appropriate to chuck those instructions in place of the best possible solution (oh, and if you can't admit to a mistake you make, this isn't the place for you).
- The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
We hire smart, talented, driven people every day – this is your chance to knock our socks off. Want a shot? Send us your resume to get the ball rolling. Please apply online at http://www.homeadvisor.com/careers.
