Responsibilities:
· Support Enterprise customers running Tier 1 applications in a virtualised environment
· Resolve customer technical issues through diligent research, reproduction, and troubleshooting
· Centre Lead for escalations with Oracle related support requests
· Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
· Document all technical inquiries, develop and review content for knowledgebase
· Help test alpha and beta products
Requirements
· Experienced in supporting Oracle Databases for Enterprise Applications
· Experience in providing Linux/UNIX and Windows technical support to customers
· Experience with trouble-shooting hardware related issues
· Experience troubleshooting 3rd party application integration
· Experience troubleshooting operating system support
· Experience in Performance troubleshooting
· Excellent interpersonal skills
· Fluent in spoken and written English
· Minimum of 3 - 5 years experience as an Oracle DBA
· B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
· Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
Highly Preferred Skills
· Experience with VMware Workstation and / or GSX Server
· Experience troubleshooting terminal
· Experience with Servers (Dell, HP, IBM, etc)
· Experience with Server Management Software
· Experience with Domain integration / Active Directory
· Working knowledge of Novell NetWare or MacOS
· Experience with scripting and programming
· Experience with firewalls and security related issues
· Interest in receiving training / supporting Postgress database and associated products
