Position Description
Responsible for providing technical, functional, and coding support to customer*s product support teams, field engineers or technicians who are diagnosing, troubleshooting and debugging highly technical or sophisticated software or computer systems. Responds to situations where first-line product support has failed to isolate or fix problems in software. Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly or complex or technical in nature.
Additional Knowledge & Skills
SQL and/or Unix experience required
Oracle experience preferred
QC and/or development experience
Highly Desired:
*Ability to work on a team as well as independently.
*Proven ability to define and create technical processes.
*Healthcare industry experience
*Ability to quickly learn new, complex technologies.
*Effective verbal and written communication skills.
*Ability to prioritize and demonstrate time management skills.
*Ability to work effectively with customers in high-pressure situations.
*Flexible schedule to allow for after hours installs.
*Good interpersonal skills.
Minimum Requirements
6+ years experience providing technical support to product support teams, field engineers and technicians.
Education
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Agency Statement
No agencies please.
Qualifications
Minimum Requirements
6+ years experience providing technical support to product support teams, field engineers and technicians.
Education
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Corp. on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
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By providing your application to McKesson Corp. you hereby consent to McKesson Corp. obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Corp. transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Corp. keeping your application on file for 6 years. McKesson Corp. is an equal opportunity employer. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
