Tuesday, September 20, 2011

Cricket Communications - Business Reporting Analyst II

Cricket Communications, a subsidiary of Leap Wireless headquartered in San Diego, CA, is an affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves customers across the United States and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required. Cricket offers customers access to a variety of the latest phones and mobile applications such as unlimited text, instant and picture messaging, Mobile Web, popular games and ring-tones. We are a fast growing, entrepreneurial, fast-paced, fun place to work. We offer competitive pay; performance-based bonuses; free mobile phone and service; paid time off; and advancement opportunities. Cricket values diversity and inclusion - when everyone is included, the possibilities are UNLIMITED! To learn more about other career opportunities, Cricket Culture and benefits please visit: http://www.mycricket.com/aboutcricket/careers /. Position Overview
Muve Music's Business Reporting Analyst will perform data analysis against our Muve Music data warehouse and create weekly and monthly dashboards for Muve's executive team. This person will become our Service Analytics expert, providing key performance metrics so that the Muve management team can configure the service to maximize subscriber value.
Proactively communicate, document and collaborate with internal and external users to analyze information needs and functional requirements.
Document key service analytics performance indicators, their related definitions and business rules.
Collaborate with Finance, Accounting, IT, EPMO, Product Marketing and external partners on a regular basis to review metrics, identify opportunities, improve data accuracy and troubleshoot.
Work as a liaison for BI initiatives between Muve Music users and IT team members.
Develop & distribute reports and dashboards to support the data analysis needs of business users within the company, including both ad-hoc and pre-defined solutions.
Analyze subscriber behaviors, identify patterns, understand what is and is not working within the music service. Make recommendations to the product development and marketing teams.
Document & organize weekly and monthly reporting solutions so that metrics' accuracy across time is ensured.
Document & analyze issues, discover root cause and provide alternative resolutions.
Assist in training and provide guidance to Muve Music users on BI toolsets.
Assist users with self-service analysis projects.

Required Qualifications
BA or BS degree
5 years of proven business analysis experience. Highly analytical with ability to create dashboards and reports (based on multiple data sources) that will generate insights in order to help run the business
Strong data analysis skills. Experience with at least one of the major and/or open source RDMS systems (SQL Server, Oracle, etc)
2+ years of experience delivering Business Intelligence solutions including standard dashboards
2+ years of Business Intelligence development experience, utilizing tools similar to (but not necessarily) QlikView, Business Objects or Microsoft's BI Suite
Must demonstrate strong verbal and written communication skills and be able to interface with business and IT organizations
Must work well in a short-cycle, team-oriented, environment, balancing multiple priorities and tasks
Must be a high energy, motivated team player and creative thinker
Must be willing to work longer work days on occasion to meet deadlines
Must be proficient in MS Office

Preferred Qualifications
MBA preferred
Music industry reporting experience preferred

Our full-time employees enjoy the following benefits: Medical, Dental and Vision Domestic Partner Coverage Company Paid Life Insurance Company Paid Dependent Life Company Paid Disability 3 Weeks Vacation Sick time Holiday Pay Jury Duty Pay Travel Accident Insurance 401(k) with Company Match Employee Assistance Program Tuition Assistance Flexible Spending Accounts Adoption Assistance Fitness Reimbursement Group Auto & Home Insurance Discount Discounted Phones & Service for Immediate Family We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.