Wednesday, June 27, 2007

Level 3 - Call Center Technician, Business Analyst

[rmiug-jobs] Digest Number 3986

2. call center technicians needed in Broomfield
Posted by: "Kris Soman" kris@ivedha.com
Date: Wed Jun 27, 2007 5:03 am ((PDT))

ORGANIZATION: A Large Telecom company in Broomfield, CO
Position: Call center technicians
Rate: Max $15/hr on 1099
Duration: 3months plus

JOB DESCRIPTION:

Responsible for open tickets for cutomer troubles, answering cutomer
calls, customer updates, ticket escalations and working closely with IP
technicians.
High school, Call Center experience, telecom experience.
Call Center experience, Knowledge of Clarify a plus but not required,
ability to utilize e-mail, knowledge of telecom

Thanks,

Kris Soman
iVedha Inc.,
244 Fifth Avenue, Suite #2561
New York, NY, 10001-7604
Work:1-347-534-1429 x 2024

________________________________________________________________________

3. Business Analyst needed in Broomfield
Posted by: "Kris Soman" kris@ivedha.com
Date: Wed Jun 27, 2007 5:03 am ((PDT))

POSITION: BUSINESS ANALYST
DURATION: 10 WEEKS
ORAGANIZATION: A LARGE TELECOM ORGANIZATION
LOCATION: BROOMFIELD, CO
RATE: OPEN

JOB DESCRIPTION:
Creates and maintains user accounts for directory listings, web access
and network access services, maintains author and viewing privileges.
Provides electronic documentation for various communication
publications. Creates, organizes and maintains a database of electronic
publications and prepares new publications as needed. Coordinates offsite events
for Broomfield and other office locations and provides logistical
assistance to the People/Communications Manager. Creates, writes and edits
company communication pieces for various publications. Coordinate
redesign of IT intranet site. Work with several IT departments on various
Graphic Design Projects. Assist People Communication Manager in the
production of IT company newsletter. Assist in management of IT office space
allocation. Plan and coordinate community service events for IT
department in Broomfield as well as remote locations. Logistical planning for
high level events. Assist People Communication Manager in management of
staff meetings. Coordinate with Executive Writer on editing
communication pieces.

Functions:
. Work well with all Levels of Leadership

The Ability to write and edit communication pieces for high levels of
business while conforming to Level 3 style guidelines, as well as AP
style.

. Promote and represent the IT Organization
. Assist the People/Comm Manager
. Develop and maintain Website for the IT Organization
. Work well with outside Vendors
. Maintenance on IT EONet page and IT Comm Share point site
. Event Planning

Requirements:
. Strong Microsoft Word application skills
. Adobe Photoshop

Dreamweaver

Flash

. Front Page
. Share point
. Strong verbal and written communication skills
. Newsletter/Communication writing/formatting skills
. Must be flexible and multi task workload

HTML, XML skills

Thanks in advance,

Kris Soman
iVedha Inc.,
244 Fifth Avenue, Suite #2561
New York, NY, 10001-7604
Work:1-347-534-1429 x 2024