Saturday, August 20, 2011

HealthTrans - IT Operations Manager

Candidates apply at www.healthtrans.com (About/Careers) - No agencies please

If you want to make a difference in a progressive and professional environment that challenges your mind, rewards your accomplishments, and recognizes the value you can add to the team, then consider working for HealthTrans.

HealthTrans is one of the nation's largest pharmacy benefit administrators, and our strong growth is noteworthy in the industry. We've appeared on the Denver Business Journal's Fastest Growing Privately Held Large Companies and on the Inc. 500/5000 lists for the past five years.

To support our continued progress, HealthTrans is seeking career-minded individuals who thrive in a client-centric, collaborative, and growth-oriented environment.
HealthTrans offers a comprehensive benefits package, including a 401(k) plan with a company match and immediate vesting, tuition reimbursement, paid time off, and holiday pay.

SUMMARY

Manages the IT Operations functions and Service Desk functions for HealthTrans. Provides technical support inside and outside the IT Department including production application changes, deployments, infrastructure upgrades, patches, etc. Works with team to automate processes and provide support to the Application Development, Infrastructure, Q A and Test Teams. Works closely with Account Management and Client Services to insure client needs are addressed timely and appropriately. Works with cross functional teams on the planning, analysis, design and implementation of projects and processes and procedures. Works with all departments to pinpoint problems and determine specific solutions/requirements. Directs the work of the Operations Technicians and Service Desk team members. Manages the Change Control process to insure that all change requests have the appropriate information, cutover plans, resource assignments, etc. prior to approval of the change. Implement and follow ITIL best practices. Provides monthly reports to senior management and Account Management on the operational metrics and SLA adherence, as well as project statuses.

JOB DUTIES

Responsible for managing data loads in and extracts out of production databases
Maintain and monitor common processes
Responsible for production adjudication systems and switch software
Provides for 7X24X365 support
Responsible for managing a small operations team
Oversee and develop operational processes and procedures
Responsible for collecting and reporting agreed upon operational metrics
Provides support to Project Management for development and tracking of Project tasks
Responsible for backing up individual operations team members as required
Writes or revises operations documentation in accordance with standards
Manage Help Desk and Help Desk duties
Drive departmental goals and objectives
Work with VP on IT Strategies and improvements for the department
Other duties as assigned

EDUCATIONAL REQUIREMENTS

Bachelors degree - Information Systems, Computer Science, Math, or Engineering preferred

EXPERIENCE AND SKILL REQUIREMENTS

3-5 Years IT Operations Management experience required
5 Years technical experience in a management or operational role
Strong leadership skills required
Process oriented
Help Desk Experience needed
ITIL background and experience
C++ experience helpful