Monday, August 01, 2011

DIRECTV - Sr. Reporting Developer

DIRECTV (NASDAQ: DTV), is the world's most popular television service delivering state-of-the-art technology, unmatched programming, the most comprehensive sports packages available and industry leading customer service to its more than 24.5 million customers in the U.S. and Latin America. In the U.S., DIRECTV offers its 18.4 million customers the capacity for more than 200 HD channels in Dolby 5.1 theater-quality sound, access to exclusive sports programming such as NFL SUNDAY TICKET, award winning technology like its DIRECTV* DVR Scheduler and higher customer satisfaction than the leading cable companies for nine years running.

The Reporting Developer Specialist will apply their knowledge of customer contact center business requirements, along with their data modeling and database analysis skills, to build reporting solutions in a Performance Management application (Merced). This information will be used throughout the organization to make both tactical and strategic business decisions on an ad-hoc and ongoing basis. This position works independently under the general supervision of the Manager, Customer Care Business Intelligence, and duties include but are not limited to:


•Develops reporting models, architectures, frameworks and strategies based on business requirements.


•Develops technical solutions to support and streamline data reporting requests requiring integration of data from multiple systems.


•Analyzes and trouble-shoots technical issues related to reporting.


•Creates clear design concepts, and drafts technical design documents.


•Develops and maintains databases, tables, queries, stored procedures, views, SSIS, and/or applications to support business initiatives or changes in the reporting model.


•Provides team mentoring and cross-training.


•Other duties as assigned.



•BA/BS in a technical or quantitative field with three (3) or more years experience in call center operations or comparable industry experience, and three or more years developing numerical and graphical reporting, designing, implementing and managing complex multi-users databases.


•Previous experience in data warehouse and data mart environments desired.


•Previous experience with data mining and data analysis with ability to build data structure and reporting solutions.


•Must be able to work in a team environment and communicate well to all levels of management.


•Must demonstrate expert level skill and experience writing and developing SQL and have strong experience in database structures.


•Must have demonstrated expertise in spreadsheet and database applications with the ability to extract and consolidate data from multiple sources.


•Must have excellent computer skills with demonstrable experience and proficiency in relational, OLTP, OLAP databases, and MS SQL Server 2005. Experience with Teradata, Merced, Oracle, Java and Unix is a plus.


•Must have experience with analytic tools/services, i.e. SAS, Siebel Analytics/OBIEE, Cognos or other Business Intelligence tools.


•Must have excellent oral and written communication skills.


•Ability to manage multiple projects simultaneously and proven organizational, analytical, and planning abilities required. Must be detailed oriented and be able to meet deadlines.


•Requires up to 10% travel and the ability to expense travel costs prior to reimbursement.