ServiceMagic is looking for a leader to help build out our growing network and server infrastructure, while keeping it all on-line, stable, fast, and secure. If that's you, you might be our new Systems and Network Analyst. This full-time position, working from our Corporate Headquarters just west of downtown Denver, CO, is an excellent opportunity for you to demonstrate both your technical leadership and ability to flawlessly execute; plus, we'll provide ample opportunity to continue the growth of your management and technical skills.
The person is this position is responsible for:
- Relentless pursuit of uptime for our production network, server and storage infrastructure.
- Planning for growth, managing and supporting our production network, server and storage infrastructure.
- Participating in Tier 2 on-all rotation and responding to Tier 2 escalations (a week-long stint every 3 weeks).
- Maintaining Operating System and infrastructure application and hardware upgrades.
- Assisting all technical and business teams in design, implementation and maintenance of their projects.
- Maintaining documentation and testing our redundancy and disaster recovery procedures.
- Analyzing and monitoring our infrastructure to discover opportunities to improve reliability, resiliency or performance.
- Recommending and implementing additions or changes to our infrastructure to improve reliability, resiliency or performance.
Characteristics of the work environment that you might be interested in:
- ServiceMagic is one of Denver's most successful internet companies, and we're at the forefront of Denver companies when it comes to a work/life balance.
- We are a team of problem solvers – those not afraid of problems or people, who can proactively research and solve technology challenges regardless of where they lie.
- We operate in a fast-paced, start-up like manner, and offer a highly collaborative environment with plenty of room for personal and professional growth.
- We work hard, but we like to have some fun while we're at it. Nerf accuracy and ping-pong skills do not go unnoticed.
Experience and skills you'll need to be successful:
- Good judgment and trouble-shooting skills when dealing with production-impacting changes and problems.
- Demonstrable, deep experience with current Cisco networking products (ASA Firewalls, 3800/3900 series routers, 4500 series switches, Ironport, etc.) in a 7x24 production environment. Yes, there will be a test.
- Familiarity with application load balancers (Foundry ServerIron is what we currently use).
- BIND, Sendmail, Port25's PowerMTA and a whole slew of standards and protocols, such as EIGRP, BGP, OSPF, ARP, HSRP, NAT, STP, 802.1Q.
- Strong experience with a Linux distro in a production environment.
- Strong experience with VMWare hosts and Linux guests.
- Experience managing storage infrastructure, either direct-attached or in a SAN.
- Some experience managing systems supporting Oracle databases.
- Application familiarity and configuration experience with common open-source infrastructure found in modern web companies, such as: Apache, Tomcat, etc.
- Disciplined approach to maintenance and upgrades - you need to be able to accurately document and execute any and all proposed changes.
- Good written and verbal communication, particularly of technical subjects, and good listening skills.
- Awareness of when you're in over your head and need to call in the cavalry, and a cool head when things don't go as planned
- Ownership of both the good and bad things you do.
- The ability to follow written and verbal directions and procedures to the letter, and the wisdom to know when those need to be thrown out the window.
Please note that all candidates must be eligible to work for any US-based company as a W2 employee without sponsorship or visa transfer. NO third parties.
