Charles Schwab's purpose is to help everyone become financially fit. Through advocacy and innovation, Schwab has worked to make investing more affordable, more accessible and more understandable for all. For more than three decades, The Charles Schwab Corporation has been an advocate for individual investors and the independent advisors who serve them.
At Schwab, we respect the unique differences of our employees, our clients and the communities we serve * striving to create a consistent and rewarding employee experience. If you share our enthusiasm for helping others, building trusted relationships, possess high ethical standards, and have a desire to learn and grow, there's a place for you at Schwab!
Organization Objective/Purpose:
The Fixed Income Technology group within Schwab's Technology Services is looking for a Production Support Analyst to provide production support for Schwab 's Fixed Income trading system- Schwab Bond Source. One of the team objectives is to provide best of class Fixed Income trading experience to Schwab's internal and external customers. Our goal is to deliver excellent customer service, great performance and high availability to meet the day to day needs of our business users.
Brief Description of Role:
This role is for a production support analyst for a complex Java-based application. This is a shift position, with coverage hours around the Bond Trading Day (Eastern time 8:30am to 5pm). The role provides 1st level application support for the Schwab Bond Source application users and is the interface to the other Schwab technology domains, channels and external dealers. The person in this role will learn by doing and will be mentored by senior technical staff. This role leads and participates in technical troubleshooting calls and resolves application problems in production environments under time-bound situations, generally following documented problem resolution processes. Must be able to work under the pressure of restoring service to customer-facing applications. A key function is to closely monitor and quickly respond to inquiries to the production support mail box. Required to monitor the system components at market open, and work closely with the data center staff to resolve issues as necessary, escalating issues to the level 2 support and management team as needed.
Technical/Functional Qualifications:
- BS degree in computer science, engineering or a related field.
- Good working knowledge of LINUX and Windows is required.
- Position requires a motivated and process-oriented individual with a passion for problem solving.
- Must be a quick learner, and possess strong analytical skills to interpret the source of problems from reviewing application log files.
- Experience supporting or working with complex distributed environments with multiple integration points is required.
- Ability to understand a data model and write simple SQL and PL/SQL queries to get data from different tables is required.
- At least 4 years of experience with the following technologies - Oracle/SQL, PL/SQL, Linux/Shell Programming, Web sphere Application Server, JAVA/J2EE, MQ - is required.
- Ability to interact and communicate effectively with technology teams and business users is required, both verbally and in writing.
- Ability to work effectively in a team environment is a must.
- Financial services industry (Fixed Income) experience is a plus.
- Experience with development or support of Java and/or .net based applications is a plus.
- Entry level Oracle DBA skills is a plus.
- Experience working with offshore or with teams at multiple locations is also desirable.
