Customer Success Engineer - Software (Boulder, CO)
Posted by: "Cindy Fields" cfields@rallydev.com
Date: Tue Dec 2, 2008 6:53 pm ((PST))
*Customer Success Engineer - Software*
Rally Software Development (www.rallydev.com) located in Boulder,
Colorado
is a dynamic, growing company that provides software-driven enterprises
with
the knowledge, coaching and tooling needed to succeed with Agile
development
practices.
Due to our success, we are seeking a *CUSTOMER SUCCESS ENGINEER* to
join our
team.**
*
*
*Responsibilities:*
- Works as part of a high performance team to promptly identify,
analyze
and resolve customer inquiries, concerns, and issues.
- Responds to customer requests regarding the Rally product and
Agile
methodologies.
- Creates and delivers customer tool and methodology training.
- Delivers Agile best practices coaching.
- Advises customers on tool and methodology implementation.
- Coordinates internal resources to ensure customer success.
- Acts as a liaison between customers and product management to
ensure
customer issues are resolved.
- Writes technical documentation.
- Participates in projects to improve support capability and systems
deployment.
*
*
*The ideal candidate will have the following experience and
attributes:*
- Possess superior problem solving skills with a proven ability to
exercise sound judgment to solve complex issues, recognize business
critical
situations and escalate as needed.
- 2 + years previous customer software support required, ideally
supporting Web applications.
- Interest in acquiring deep product and methodology expertise;
experience with Software Development, Requirements Management and/or
Agile
methodologies a huge plus.
- Java and .NET skills desired, understanding of Web Services with
SOAP
and/or REST.
- Excellent presentation, demonstration and facilitation skills in
leading meetings, trials and projects.
- Experience with VMware a plus.
- Ability to work effectively in a fast-paced and fluid environment.
- History of outstanding customer service and customer advocacy.
- BA/BS degree in Computer Science, Engineering or related field a
plus.
At Rally we're looking for people who are passionate about the software
industry and want to work with the best and brightest. We value
teamwork,
the ability to meet commitments as well as skill and in return offer an
exceptional opportunity to grow. We strive for a healthy, productive
work/life balance, while enjoying the opportunity to substantially
contribute to the direction and success of a vibrant software business.
If this sounds like an environment you might thrive in, please email
resume
to jobs@rallydev.com.
