Desktop Secialist, Full time: Denver, CO
Posted by: "HR Inbox" cosborne@aorn.org
Date: Fri Dec 5, 2008 9:13 pm ((PST))
Title of Position: Desktop Administrator
Department: Information Technology
Reports to: Network Services Manager
Position Summary:
The Desktop Administrator provides phone and desktop support to users
in the areas of e-mail, network, standard Windows desktop
applications,
commercial and custom applications. Also serves as the initial point
of contact for troubleshooting hardware/software PC and printer
problems.
Primary Responsibilities:
§ Provide PC, software and telecom technical support to users
§ Deploy, maintain and support desktop computers, telephones, PDAs
and other electronic equipment
§ Perform user account management, system backup management, system
monitoring and other administrative tasks
§ Assist senior IT staff with server and network configuration,
administration and monitoring
§ Create and maintain departmental forms and paperwork dealing with
account security and asset information
§ Utilizes Track IT! Help Desk system to manage all work orders and
projects related to individual tasks
§ Revises current documentation and assist in company-wide system
rollouts
§ Demonstrates and holds others accountable for the organizational
values of: communication, quality, innovation and diversity
§ Other duties as assigned
Qualifications:
§ Bachelor's degree in Computer Science, Information Systems, or
related degree is preferred
§ Minimum 2 years prior help desk or desktop support experience
§ A+ , Network+ or MCP certification desirable
§ Strong PC, software and network troubleshooting skills
§ Detailed knowledge of Windows XP/2003/2007, Group policies, MS
Office 2003/2007, Adobe, Symantec Ghost and Antivirus, Active
Directory,
wireless workstations, and helpdesk ticketing systems, preferably
Track-It!
§ Strong written and verbal communication skills, dependable, self
starter, eager to learn with strong attention to detail and
documentation
§ Working knowledge of WSUS, Nortel PBX and voicemail
§ Excellent customer service skills
§ Ability to lift and carry computer hardware for deployment
Please email your resume to: HR@aorn.org for consideration.
