Posted by: "kendra.jordan76" kendra.jordan76@yahoo.com kendra.jordan76
Date: Tue Dec 16, 2008 11:13 am ((PST))
Posting Title: After Hours Technical Support Engineer Business
Unit: McKesson Provider Technologies City: Westminster
State
/ Province: CO Reference #: 29534
As the world's largest healthcare services company with more than $100
billion in annual sales, McKesson Corporation (McKesson) is a Fortune
18
Corporation that provides pharmaceutical supply management and
information technologies across the entire continuum of healthcare.
Information management so powerful that it supports peace of mind.
Being part of a Fortune 18 company with over $100 billion in revenue
doesn't happen just because you have good business sense. And it
doesn't
happen overnight. At McKesson Provider Technologies, it takes knowledge
and experience. And people like you. People with the passion to make a
difference. People with the power to provide comprehensive information
systems solutions for the entire continuum of healthcare. And to
eliminate inefficiencies and obstacles in healthcare. That's the power
to build your future.
Position Description
**Please Note: This is an after hours position with a set work schedule
of Friday, Saturday and Sunday from 6am until 6pm.
Responsible for providing technical, functional, and coding support to
customer's product support teams, field engineers or technicians who
are
diagnosing, troubleshooting and debugging highly technical or
sophisticated software or computer systems.
Responds to situations where first-line product support has failed to
isolate or fix problems in software. Reports design, reliability and
maintenance problems or bugs to software engineering/ design
engineering. May be involved in customer installation and training.
Provides support to customer/users where the product is highly or
complex or technical in nature.
Minimum Requirements
**2+ years experience providing technical support to product support
teams, field engineers and technicians.
**UNIX knowledge required
**Knowledge of SQL and Oracle highly desired
Additional Knowledge & Skills
**Must be a quick learner with the ability to work independently
**Must be a self-starter and proactive in learning McKesson's many
applications
**Stellar communication skills and a strong work ethic are absolutely
critical
Education
Bachelors degree or equivalent experience in diagnosing and
troubleshooting software and/or customer service on computer systems.
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity
for individuals with a desire to make a difference in providing
industry-leading, integrated healthcare services and solutions.
Individuals with the passion to be a part of our entire continuum of
patient-focused care.
It's you and McKesson - empowering healthcare. Visit
www.mckesson.com/careers for more information. Please reference
requirement #29534
You may also send your resume to kendra.jordan@mckesson.com
As an equal opportunity employer, McKesson Corporation unites the
talents and contributions of all to advance the power of healthcare.
Agency Statement No agencies please.
________________________________________________________________________
JOB: Call Coordinator, Cust Spt - Unix skills desired, McKesson - We
Posted by: "kendra.jordan76" kendra.jordan76@yahoo.com kendra.jordan76
Date: Tue Dec 16, 2008 2:45 pm ((PST))
As the world's largest healthcare services company with more than $100
billion in annual sales, McKesson Corporation (McKesson) is a Fortune
18
Corporation that provides pharmaceutical supply management and
information technologies across the entire continuum of healthcare.
Information management so powerful that it supports peace of mind.
Being part of a Fortune 18 company with over $100 billion in revenue
doesn't happen just because you have good business sense. And it
doesn't
happen overnight. At McKesson Provider Technologies, it takes knowledge
and experience. And people like you. People with the passion to make a
difference. People with the power to provide comprehensive information
systems solutions for the entire continuum of healthcare. And to
eliminate inefficiencies and obstacles in healthcare. That's the power
to build your future.
Position Description As a Call Coordinator Customer Support
representative in the Triage group, responsible for being the first
contact from customers with software issues. Responsible for
responding
to product application support questions from customers regarding the
company's software. Analyzes problems with software applications to
identify problem area(s) and recommend corrective action. Recommends
solutions to customer application questions. May utilize specialized
domain expertise related to the specific application of the software to
resolve customer problems.
Minimum Requirements
**2+ years product applications support experience.
**Any Unix, SQL or Oracle knowledge highly desired.
**Must be extremely detail-oriented and possess the ability to
prioritize customer calls and facilitate them to the proper support
groups.
**Must be a quick learner and self-starter with the ability to learn
and
differentiate between several critical proprietary software
applications.
**Must have the ability to maintain a professional and composed
demeanor
in high volume/high stress call situations.
Education
BS degree or equivalent experience.
Physical Requirements
General Office Demands
Company Statement
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of opportunity
for individuals with a desire to make a difference in providing
industry-leading, integrated healthcare services and solutions.
Individuals with the passion to be a part of our entire continuum of
patient-focused care. It's you and McKesson - empowering healthcare.
Visit www.mckesson.com/careers
more information. Reference job #29537. You may also contact
kendra.jordan@mckesson.com
As an equal opportunity employer, McKesson Corporation unites the
talents and contributions of all to advance the power of healthcare.
Agency Statement
No agencies please.
