The Enterprise Information Solutions Support team is seeking a Customer Support DBA to be part of a team that resolves complex database issues in a 24x7 environment.
This position will be based in Westminster, CO (preferred); Charlotte, NC; or Alpharetta, GA. Flexible schedule to allow for mandatory pager rotation.
Position Description
Responsible for providing technical and functional support to customers. Responds to situations where first-line product support has failed to isolate or fix problems in software. Reports design, reliability and maintenance problems or bugs to software engineering/ design engineering. Provides support to customer/users where the product is highly or complex or technical in nature.
Provides technical support for McKesson products operating in a UNIX, client/server environment on Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.
Qualifications
Minimum Requirements
6+ years experience providing technical support to product support teams, field engineers and technicians.
Critical Skills
Experience in customer facing technical support role
UNIX System architecture and commands
Scripting experience
Oracle RAC experience
Virtual SAN environments
ERP environments
Performance tuning and OEM reporting
Experience in a 24 X 7 environment
Additional Knowledge & Skills
MS SQL experience is highly desired (2008 R2)
Programming experience (ex. C, C++, Perl)
Web / portal applications (.net framework)
Working knowledge of Business Objects
Healthcare industry experience
Ability to quickly learn new, complex technologies
Effective written and verbal communication skills
Ability to prioritize and demonstrate time management skills
Ability to work effectively with customers in high pressure situations
Good interpersonal skills with the ability to work on a team
Education
Bachelors degree or equivalent experience in diagnosing and troubleshooting software and/or customer service on computer systems.
Certifications/Licensure
Professional DBA certifications a plus
Physical Requirements
General Office Demands
Benefits & Company Statement
We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.
It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.
At McKesson, we believe we can empower healthcare. And it all starts with you.
As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careers
