EDUCAUSE (http://www.educause.edu), a highly creative, entrepreneurial, national nonprofit association whose mission is to advance higher education through the use of information technology, seeks a Technical Specialist.
Position Summary:
The EDUCAUSE Colorado-based headquarters features a state-of-the-art facility with video and voice conference amenities and a distributed staff with satellite offices across the United States. The Technical Specialist will work closely with members of the organization in a client/customer role as well as work collaboratively with the existing members of the Information Technology - Admin team. The Technical Specialist position is full-time and based in the Louisville, CO office. The Specialist reports to the Manager, Network and Systems Administration.
Responsibilities:
* Primary responsibility for technical support for both local and distributed staff
* Assist team members in systems-related projects (plan, implement, manage)
* Assist in supporting servers (configure, replace, maintain, patch, decommission) for Windows and Linux systems
* As part of the IT admin team, administer applications including MS Exchange 2010, iMIS, MS Dynamics, MS SQL Server, MySQL, Citrix Access Essentials, VOIP phone system, and other systems
* Shared after hours on-call duty
* Travel to 3-6 EDUCAUSE events/conferences per year to support onsite network, speakers, and attendees
Required Experience/Skills:
* Bachelor's degree in related field or equivalent experience
* Significant work experience with Windows 7 and recent Mac operating systems
* Prior experience supporting Windows and Mac users in a Windows domain environment
* Ability to manage time effectively and work both independently and as a member of a team
* Excellent attention to detail and emphasis on procedures and thorough documentation
* Ability to lift 50 pounds
* Work in a collaborative team environment
Preferred Experience/Skills:
* Laptop, server, and appliance hardware support experience (RAID, firmware management, etc.)
* Wired and wireless network support for users
* Avaya IP Office or other VOIP phone system experience
* Server backup management experience
* Familiarity with virtualized server environments
* Antivirus or endpoint protection management experience
* Mobile device management
* Nonprofit/Higher Education experience
EDUCAUSE offers a stimulating, state-of-the-art environment, a superior benefits package, and team-oriented staff who are dedicated to our mission.EDUCAUSE requires background checks of all employment candidates.
Please respond with cover letter, resume, professional references, and salary expectations specifying "Technical Specialist" in the subject line to jobs@educause.edu.
EDUCAUSE is an equal opportunity employer.
Lizann Risk, SPHR
Human Resources Generalist
EDUCAUSE
Uncommon Thinking for the Common Good
282 Century Place, Suite 5000, Louisville, CO 80027
direct: XXX.XXX.XXXX | main: 303.449.4430 | fax: 303.440.0461 | educause.edu
