Thursday, December 29, 2011

Mercury Payment Systems - IT Operations Manager, Engineers

Job Title: IT Operations (NOC) Manager
Reports To: Director of IT
Location: Durango, CO

COMPANY OVERVIEW

Mercury Payment Systems, a national leader in secure electronic payment
processing solutions, offers a strategic, fast paced, high-energy work
environment. Headquartered in Durango, CO with a branch office in Denver,
Mercury is committed to offering high performance products, services and
support in turn creating competitive advantages for their point-of-sale
(POS) partners.



POSITION SUMMARY

The IT Operations Manager is responsible for managing existing operations
and implementing new operations processes for Mercury's IT systems. He or
she is the leader of a team that operates technology assets to provide
transaction processing and business support services.



PRINCIPAL DUTIES AND RESPONSIBILITIES

* Operate Production Components of Business and Transaction
environments

* LAN/WAN, Voice, Server, OS, Application, Etc.
* Perform recurring operational tasks in a consistent and timely
manner
* Use Change Management to control and deliver stable environment
* Review Individual and Overall Change Success Rate

* Deliver Continuous Monitoring & Reporting

* Service Availability & Performance
* Asset Availability & Capacity
* Generate alerts on Service and Asset outages
* Historical uptime and availability reporting

* Respond to Outages

* Be informed and aware of service status
* Develop outage response plans for each service
* Maintain On Call Response Team(s)
* Outages: Detect, Alert, Respond, Investigate, Coordinate, Recovery,
Remedy, Recommend

* Operational Excellence

* Minimize controllable outages
* Create common, consistent, measurable, and repeatable processes
* Implement and measure compliance with operational policies and
procedures
* Maintain environment according to consistent policy. Document
exceptions.
* Perform all activities in a manner compliant with relevant
regulation, policy, and procedures.

* Leadership

* Hold team meetings
* Generate enthusiasm among team members
* Challenge others to develop as leaders while serving as a role model

* Seek and participates in development opportunities above and beyond
training required by Mercury

* Increase knowledge through internal resources, supervisors, fellow
employees, company trainings, and trade publications
* Encourage knowledge sharing and self-improvement
* Identify staffing capacity needs
* Develop and maintain job descriptions
* Interview and hire new employees
* Perform regular 1 on 1 meetings with IT Operations team employees
* Perform regular reviews of employee performance
* Assist employees with growth objectives
* Effectively manage senior technical resources
* Inform team of Mercury Goals & Objectives
* Provide prioritized tasks to team
* Share responsibility for project success
* Develop & implement team education plans
* Facilitate effective team interaction
* Acknowledge and appreciate each team member's contributions

* Departmental

* Establish, develop and maintain effective working relationships with
both internal and external clients
* Accept and complete assignments with open, cooperative, positive,
and team oriented attitudes
* Actively participate in team meetings
* Actively participate in 1 on 1 communications with supervisors
* Actively apply feedback received on day-to-day work and strive to
improve performance

o Keeps workroom neat, organized and secure

o Participates in the implementation and support of IT-related policies

* Adhere to company policies as defined

* Teamwork

* Responsible for communication between IT Operations and other
departments
* Provide technical, operational, and architectural expertise to
project teams
* Select, develop, and evaluate personnel when assigning to project
teams
* Communicate constraints, problems, obstacles, and roadblocks to all
teams in respectful and factual manner.
* Develop and maintain working relationships with Vendors & Partners.
* Seek advice of peers on technical and procedural issues
* Suggests areas for improvement in internal processes along with
possible solutions
* Advocate for Department, "Win" for Mercury. Make decisions that
support business requirements and maximize Mercury's Information Technology
investments.

* Planning & Budget

* Recommend projects and infrastructure improvements
* Contribute to team schedule and project plan
* Communicate ability to reach business goals
* Recommend projects and changes necessary to accomplish business
goals
* Contribute to development of the IT department budget
* Manage team building, recognition, training, and travel budget for
the IT Operations department



QUALIFICATIONS

. Bachelors Degree in computer science or related field preferred.

. Microsoft certifications such as CCNA and CCNP preferred

. 3+ years operational leadership experience required.

. 5+ years IT experience required.

. Familiarity with an IT Governance framework (ITIL, COBIT, MOF)
preferred.

. Familiarity with Agile development methodology preferred.

. Experience delivering highly available services.



COMPENSATION

Mercury offers competitive compensation as well as a comprehensive benefits
package that includes a 401(k) plan.



ABOUT DURANGO, CO

Durango is situated at the southwestern foot of the Rocky Mountains at an
elevation of 6,500 feet. The population is about 17,000 (50,000+
countywide). Surrounded by some two-million acres of San Juan National
Forest land, the area is a natural playground for all who appreciate
spectacular views and outdoor experiences. Though Durango is a
geographically, culturally, and economically diverse area, the thread that
ties its citizenry together is quality of life.



Durango was recently ranked the #1 "micropolitan" area in the United States
by an independent economic research firm, Policom. Durango was ranked first
out of 576 micropolitan (less than 50,000 people) areas studied. The study
ranked over 23 different economic factors, including wages and earnings.
Large corporations and small main street shops thrive in Durango. Mercury
is among Durango's largest employers.

Small enough to feel personal and uncongested, Durango is large enough to
offer a diverse selection of recreational, entertainment, cultural, and
educational opportunities. Locals and tourists alike enjoy Durango for its
high mountain vistas, powder skiing, cycling, kayaking, rafting, fishing,
and lingering hints of western lore. Our playground is the entire four
corners area, from hot desert to mountain summits.

No wonder why Durango residents are some of the most fulfilled in Colorado
and the US.
________________________________________________________________________

Job Title: Network Operations Center (NOC) Engineers - I & II
Shifts: 4:00pm - 1:00am or 12:00am - 9:00am (approximately 30+ hours per
week)
Reports To: IT Operations Manager
Location: Denver, CO 80237 and Durango, CO


COMPANY OVERVIEW

Mercury Payment Systems, a national leader in secure electronic payment
processing solutions, offers a strategic, fast paced, high-energy work
environment. Headquartered in Durango, CO with a branch office in Denver,
Mercury is committed to offering high performance products, services and
support in turn creating competitive advantages for their point-of-sale
(POS) partners.



POSITION SUMMARY

The 2nd and 3rd shift level I and II NOC Engineers are responsible for
implementing, maintaining and supporting current technological platforms and
users.



PRINCIPAL DUTIES AND RESPONSIBILITIES

* Networking

* Administers and maintains internal corporate network infrastructure
* Administers and maintains corporate WAN
* Installs and upgrades network equipment
* Solid troubleshooting experience
* Documents network configuration and procedures
* Clear and effective oral and written communications in both
technical and non-technical formats
* Participate in and contribute to special projects initiated within
the business units and IT department
* At times could provide tier I/II support

* Systems

* Administers and maintains corporate computing systems
* Installs and upgrades computing software and systems
* Perform Windows Patches/Windows Updates
* Escalates troubleshooting to more senior staff or other departments
/ organizations as necessary
* Performs basic troubleshooting, backup, archiving, and disaster
recovery
* Good documentation skills

* Customer Service

o Understands expectations that were set with internal clients and
recognizes when issues/events may affect delivery

o Anticipates internal client needs before they arise and presents
solutions that encompass issues at hand

* Establish, develop and maintain effective working relationships with
both internal and external clients

* On Call & After Hours

* Participates in On Call & After Hours support as required

* Departmental

* Establish, develop and maintain effective working relationships with
both internal and external clients
* Accept and complete assignment with open, cooperative, positive, and
team oriented attitudes
* Actively participate in team meetings and one on one communications
* Actively apply feedback received on day-to-day work and strive to
improve performance
* Adhere to company policies as defined



QUALIFICATIONS

. Bachelors Degree in computer science or related field preferred.

. Additional certifications such as CCNA preferred

. Level I (1-2 years) Level II (3-5 years) NOC experience required

. Knowledge of basic Unix / Linux diagnostic tools and commands

. Understanding TCP/IP network environment

. Understanding of Firewall & VPN design and support

. Excellent written and verbal communication skills

. Ability to effectively communicate via phone and in writing /email

. Strong organizational skills with ability to multitask in order to
handle multiple tasks in a real-time environment



COMPENSATION

Mercury offers competitive hourly compensation as well as a comprehensive
benefits package that includes a 401(k) plan.