Louisville-Superior, CO - Tech Support Engineer
Posted by: "careers" careers@visiontekinc.com
Date: Wed Oct 10, 2007 2:27 pm ((PDT))
> Come join a great team!
>
> VisionTEK is currently seeking a Technical Support Engineer for our Louisville/Superior, Colorado office. VisionTEK is a leading provider of mobile public safety software applications. Our product provides law enforcement agencies with communications and mobile data solutions.
>
> This successful applicant will be a detail-oriented individual with a strong skill set in communications as it relates to technology. This position exposes employees to a wide variety of technologies including .NET software, Java software, communications middleware, a wide variety of wireless networking and much more.
>
> Responsibilities:
> * Provide technical support to existing clients; trouble-shoot problems for VisionTEK products.
> * Coordinate and perform installations, upgrades, and patch releases.
> * Log/resolve/follow-up on Client support issues.
> * Ensures each assigned issue is researched and handled in a timely manner.
> * Communicate with customers to address technical issues and implement solutions.
> * Create, document, track and manage customer inquiries using defect tracking/CRM software.
>
> Experience and Skills:
> * BA/BS degree in Information Technology, Computer Science or equivalent work experience desired.
> * 3+ years of experience as a Tech Support professional
> * RDBMS experience; SQL Server Administration preferred
> * Windows server Administration Experience required
> * Apache and IIS knowledge preferred
> * Windows 2000/XP client administration experience
> * Understanding of TCP/IP networking
> * Solid understanding of MS Office required
> * IT project management experience a plus
> * Because of what we do and who we work with, anyone hired by us must successfully pass a criminal background investigation.
>
> VisionTEK offers a generous benefits package to include: medical, dental, vision, life and long term disability insurance, 3 weeks vacation, stock options, generous sick leave and holiday benefits. VisionTEK offers a competitive salary. Qualified candidates should email resumes in Word format to careers@visiontekinc.com Check us out at www.visiontekinc.com.
