14. JOB - Entry level - Product Support - Westminster
Posted by: "Donovan Nichols" Donovan.Nichols@nextaction.net
Date: Wed Oct 17, 2007 1:05 pm ((PDT))
NextAction Corporation is a 5-year old, highly successful pioneer in
the
direct and interactive marketing space with 120 employees and growing.
Headquartered near Boulder, CO, NextAction is a high-tech company that
operates the most robust, multi-dimensional cooperative database
serving
the marketing needs of 1,000 of the nation's largest catalog, internet
and multi-channel retailers. The company integrates consumer purchasing
data from over 100 million households and applies sophisticated
statistical models and algorithms combined with NextAction data to
provide the necessary tools for NextAction clients to communicate with
existing and future customers.
Job Description:
The Production Operations Engineer is responsible for supporting Tier 1
escalations, escalation workflow management, communications routing and
Event Management functions within Production Operations. Their tasks
include generating tickets, coordinating inbound email responses,
monitoring corporate and production servers, moderating all Production
Operation Tier 1 escalations, acting as the first point-of-contact into
Production Operations for various external groups (e.g., Production,
Content Services Data Analysts, Marketing, Sales, etc.), and trouble
escalation to Tiers 2 and 3 as needed.
Skills and Qualifications:
* A two or four year technical degree (Computer Networking
Systems, CIS, etc.), CCNA certification or the equivalent work
experience in a related technical field.
* Good written and verbal communication skills are required, as
you will be interacting with various users.
* Be able to demonstrate troubleshooting skills in an environment
of computers on the Microsoft Windows and UNIX/LINUX operating system
platforms.
* Some Structured Query Language (SQL) experience is desired.
* A demonstrated knowledge of computer hardware architecture -
including the internal bus system, memory, system interrupts, processor
and peripheral architectures; an understanding of file systems; and an
understanding of the TCP/IP protocol and Local Area Networks.
* An understanding of the Open System Interconnect (OSI) reference
model is also desired.
* The prospective employee must also be very comfortable using the
Microsoft Office platform including MS Word, MS Excel and MS Outlook.
If you are a polished communicator interested in joining a lively team
of entrepreneurial self-starters with a Colorado business leader, take
the next step in your career and participate in the explosive success
of
NextAction. For immediate consideration, please send your resume and
salary requirements to Donovan.nichols@nextaction.net
