[rmiug-jobs] Digest Number 4169
3. **Job Opening: Executive Director of Support-Broomfield
Posted by: "mckessonrecruiter" mckessonrecruiter@gmail.com
mckessonrecruiter
Date: Mon Oct 15, 2007 7:36 pm ((PDT))
Executive Director of Support
Broomfield, CO
Permanent opening with full benefits
As the world's largest healthcare services company with more than
$90 billion in annual sales, McKesson Corporation (McKesson) is a
Fortune 18 Corporation that provides pharmaceutical supply
management and information technologies across the entire continuum
of healthcare.
Information management so powerful that it supports peace of mind.
Being part of a Fortune 18 company with over $90 billion in revenue
doesn't happen just because you have good business sense. And it
doesn't happen overnight. At McKesson Provider Technologies, it
takes knowledge and experience. And people like you. People with the
passion to make a difference. People with the power to provide
comprehensive information systems solutions for the entire continuum
of healthcare. And to eliminate inefficiencies and obstacles in
healthcare. That's the power to build your future.
JOB DESCRIPTION
This Executive Director position will manage the support of
McKesson's external enterprise software. Candidates will be
responsible for up to 10 managers and 150 employees in Broomfield.
Responsible for overseeing the technical, functional, and/ or coding
support to customer's product support teams, field engineers, or
technicians who are diagnosing, troubleshooting and debugging highly
technical or sophisticated software or computer systems. Supervises
Technical Support Engineers that respond to situations where first-
line product support and standard procedures have failed to isolate
or fix problems in software. Establishes and maintains lines of
communication with software engineering/ development on design,
reliability and maintenance issues. Ensures engineers are current
with the latest upgrades and/or new releases. May be involved in
customer installation and training programs. This is 24/7/365
support center and the position reports to the Vice-President of
Customer Relations.
JOB REQUIREMENTS
* 8+ years of supporting enterprise software to external customers
in a support/help desk environment (must be external enterprise
support)
* 8+ years of technical support/help desk experience including
working with product support teams, engineers and technicians
* 8+ years of high level management experience including overseeing
up to 10 managers and a team of up to 150 employees
* Proven ability in change management
* Extensive expertise with Unix/Linux, Oracle and RAC systems
* Excellent team building, communication and organizational skills
EDUCATIONAL REQUIREMENTS
4-year degree in computer science or related field or equivalent
experience.
COMPANY STATEMENT
McKesson offers a competitive compensation and benefits package.
McKesson is everywhere in healthcare. We offer a wealth of
opportunity for individuals with a desire to make a difference in
providing industry-leading, integrated healthcare services and
solutions. Individuals with the passion to be a part of our entire
continuum of patient-focused care. It's you and McKesson -
empowering healthcare. Visit www.mckesson.com/careers for more
information.
As an equal opportunity employer, McKesson Corporation unites the
talents and contributions of all to advance the power of healthcare.
AGENCY STATEMENT
No agencies please.
APPLICATION PROCESS:
To apply for this position please visit the career section of our
website, www.mckesson.com and enter 11404 into the keyword section
