Who Are We?
Since 2000, InsightSoftware.com has been committed to developing software to help JD Edwards and E-Business Suite customers solve their biggest productivity challenges. The InsightUnlimited solution works directly with ERP software, in real-time, providing end users with a fast, easy way to report, budget, and reconcile. Today, InsightSoftware.com award-winning products are used by tens of thousands of people from a wide range of industries all over the globe.
What Is the Job?
The ideal candidate for the Product Specialist – Customer Support loves working with internal and external customers and always endeavors to go the extra mile. You have a sense of urgency and appreciate a job well done. Troubleshooter is your middle name. You are proactive, not afraid to ask questions and dig deeper until you can resolve the issues. You work well with others;in fact you thrive in a team environment. You love to share your knowledge. Your verbal and written communication skills rock and you aren’t afraid to show it!
You’re self-motivated, your application is half-submitted and you haven’t even gotten to the requirements yet! You love challenge, you crush deadlines, organize like a Trapper Keeper and have the kind of humor that means you understand why a job description should be fun to read? APPLY (Please)!
You’ll be showing off your ability to complete strategic and operational projects quickly with little guidance by reacting with the appropriate urgency to situations that require a quick turnaround, and taking effective action without having to know the total picture. Sound fun? Sound challenging? Want to bring doughnuts for the staff each morning? Okay, fine, that last one’s not required, but you can’t blame us for trying.
But because we are an honest bunch, there are a few reasons why you wouldn't want to work for us. Drum roll please..........
Insight's Top 10 List:
If you love the status quo, we’re not for you. We’re on a mission to shake up the Enterprise Application space and it’s not for the faint of heart.
If you’re not prepared to go the extra mile, we’re not for you. We’re pretty obsessive about making our employees happy, so we expect our employees to go to the same lengths for our customers.
If you like the idea of working for a company that’s a household name, we’re not for you. We’re passionate about trying to build one, not join one.
If you like the 9 to 5, we’re not for you. We keep really flexible hours, but work like crazy – not because we have to, but because we want to.
If you’re looking for any easy life, we’re not for you. We’re obsessive, opinionated and have incredibly high standards, so expect to be challenged.
If you like fancy job titles,we’re not for you. We get our kicks by creating and selling great products, not dreaming up great titles.
If you’re not a team player, we’re not for you. When we’re trying to do something that’s bigger than any one individual, we believe rock star teams beat rock star individuals every time.
If you don’t like being dropped in the deep end, we’re not for you. Of course we’ll give you a ton of support, but we like working with self-starters who are prepared to take calculated risks.
If you think work shouldn’t be fun, we’re not for you. Just because we work hard, it doesn’t mean we don’t have a great time – we do!
If you hate working with crazy people, we’re not for you. Apple doesn’t have the monopoly on misfits, rebels and troublemakers – we have a few of our own.
What Will I Do?
Customer Support duties:
Provide technical and product support to the US customer base via telephone, web conferencing and e-mail.
Facilitate the successful resolution of customer issues by troubleshooting, testing, documenting and communicating the issues to all relevant people.
Contribute to the development and on-going improvements to the on-line help system and product portal.
Log cases and provide customer information to the Development team.
Participate in periodic quality assurance testing of new releases.
Provide support to the Sales team by participating in pre-sales activities, prospect issue support and consultancy.
Contribute to the overall development of our products with your ideas, suggestions and creative input.
Demonstrate ownership of the customer base by establishing strong relationships and providing guidance whenever needed or warranted.
Pre-Sales (Prospect) Support:
Provide prospects with the technical information needed to plan, install and implement our software.
Provide support to the Information Technology teams on all aspects of the install, configuration and deployment of the software.
Assist Sales team with technical expertise as needed during sales cycle
What Do I Need To Have (degree and stuff)?
College degree in Accounting, General Business, IS or equivalent work experience
Minimum 3 years’ experience implementing/supporting/using an ERP software package; preferably JDE or Oracle E-Business Suite
Ability to quickly learn new software products.
Strong oral and written communications skills.
Excellent troubleshooting skills
Proven customer service interaction.
Experience as a Business Analyst, Implementation Consultant, Pre Sales Technician, JDE Trainer, etc. would typically be a good foundation for this role.
If you're up for a challenge and think you would fit with us, then do it---Apply!
