VisionLink develops web-based applications for non-profits and government organizations that help people in need. VisionLink's technology is behind honorable institutions such as the American Red Cross, the United Way, and a myriad of social service organizations providing services to everyday people that need help from natural disasters to homelessness. Our technology supports 2-1-1- call centers, FEMA and other national, state and local organizations’ mission critical operations.
As a key member of our client services team you’ll work directly with our clients to help them resolve technical issues, answer their questions and work with our development team to help isolate and repair defects in our applications.
What you'll be doing
• Validating and resolving reported product issues
• Reporting, reviewing and closing trouble tickets
• Managing customer change requests thru resolution and closure
• Interfacing with development team members and account managers regarding status of issues/releases
• Authoring technical documentation and release notes
What you'll bring to this position
• B.S./B.A. in progress and experience with web-based software applications
• Some exposure to software testing
• Familiarity with both Windows and Macintosh based systems
• Ability to multi-task and switch priorities as needed
• Goal oriented – and driven to meet deadlines
• Creative problem solver and logical thinker
• A natural talent for coaching/training/teaching – communicating with clients at various levels of technical proficiency
• Ability to work independently and as a member of our softball team
• Outstanding attention to detail
And what you'll enjoy
• A competitive salary
• Incredibly productive work environment with a group who really cares
• The opportunity to get 24 hours in weekly with only 2 shifts – great for students!
