The Systems Engineer will be in a client-facing facing role and an expert in one or more of the OPEN SCAN products and/or releases. They will serve as a key "go to" person to address functional and technical questions from both clients and internal team members regarding product content, processes, and procedures. The Systems Engineer is recognized across the organization for OPEN SCAN product expertise and is sought as a resource for resolution of unique or complex implementation and support problems. They will also interact with the software development team to ensure they understand new product functionality/features being proposed by clients and/or internal resources.
What you'll be doing...
* Work directly with clients to determine their application system requirements and for new/modified product implementations
* Prepare requirements documents or product specifications that the development team will use during design and development efforts
* Assist with the creation and/or delivery of specific product demonstrations
* Respond to product-related or functional questions from all team member
* Assist with product implementations on client sites
* Verifying set-up and configuration of products and demos
* Serve as a peer mentor
* Travel: up to 30%
Skills & Experience
The Basics
* 3+ yrs experience supporting high value add solutions or equivalent experience
* SQL Database experience
Ideally
* Bachelor's Degree
* Document imaging, scanning technology, OPEX scanners and letter opening equipment
* High value add solutions
* Payment solutions
* Solution selling techniques to identify business needs
* OCR, ICR Handwriting Recognition
* Client Server architecture
* Multi user business workflow
* Hardware that will be used to run the software
* Software Requirements (Microsoft Components)
Physical Demands
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer which will include the ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. The employee as a part of normal job function may be required to drive between multiple clients' places of business, educational venues and the home office on a routine basis. Alternative conveyance can be substituted providing equivalency of total travel time allotment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
