Friday, November 01, 2013

SquareTwo Financial - Production Support

"We're not talking just maintenance and patches the real deal!"
What?

"database or file manipulation to correct application behavior defects."
Try to balance hacking live production with:
"Remaining mindful of how very critical data quality is"


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As a core member of our production services team you will provide application support of our core systems.  We're not talking just maintenance and patches the real deal!  True root cause analysis.  You'll be researching anomalies and providing resolutions.  You are a true customer champion not satisfied with simply fixing a problem you want to understand why it happened and how you can heal the situation both the application and the customer.  You have a curious mind, you thrive on the thrill of the hunt and your satisfaction is in making lives easier for your business partners. 


What you'll be doing:
- Investigating application defects/issues generally through ad hoc SQL queries of the production database.
- Implementing solutions, often through database or file manipulation to correct application behavior defects.
- Communicating with the application users to both gain additional information and to deliver ticket status.
- Writing and maintaining technical documentation describing solutions to common issues/defects
- Participating in the conversion/migration of legacy data into our new systems
- Remaining mindful of how very critical data quality is to our internal and external constituents


What we're looking for from you:
- Bachelor level in Computer Science or equivalent experience
- A minimum of six years of hands-on experience with Oracle SQL
- Solid Unix experience; file system navigation, file manipulation, and file transfer protocols
- Excellent investigative and data analysis skills
- The ability to work cohesively with your team and execute on tasks independently
- An uncanny ability to derive creative solutions to uncommon problems
- Understanding of basic data architecture and relational database design patterns
- Some exposure to an AGILE/SCRUM development methodology and ITIL service management frameworks


And here's what you'll enjoy:
- Competitive salary
- Comprehensive benefits
- Support for your community involvement
- SquareTwo University for your professional development
- Opportunity to learn, grow and contribute