Thursday, October 18, 2012

First Data - Process Engineer

First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.

Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR® PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck® Electronic Check Acceptance Services, MoneyNetwork® Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR® CertiflashSM Solutions, and more.

First Data. Beyond the Transaction.

Business Segment Overview
First Data'sGlobal Operations and Technologydivision closely integrates operations, technology and product development to make sure we have the right platforms in place today and into the future to meet the ever changing demands of our partners. With nearly 17,000 employees O&T makes sure we offer the security, reliability, speed, and simplicity that our customers look for in a processing provider.

O&T is a large organization touching nearly every aspect of First Data service delivery, including; product development; client project delivery; infrastructure operations; global service delivery; information services, strategic sourcing, and enterprise security, risk and compliance into a single end-to-end organization.

Job Description
The Process Engineer works directly with the First Data technical user community to fulfill requested configuration updates to monitoring and automation tools based on established processes and standards.

Specific duties to include:

* Work as second level support to address issues where standardized solutions are ineffective then escalates to third level support as necessary.

* Quality assurance testing within the Software Development Lifecycle (SDLC) as well as release management responsibilities tied to the deployment of solutions into the production environment.

* Balance customer needs with established standards to ensure customer satisfaction.

* Troubleshoot unfamiliar problems using standard tools and techniques then addressing those problems with creative solutions where necessary.

* Translate Event Processing requirements into functional specifications and supports changes to such specifications.

* Use information about the organization's work processes and information flows to document technical support processes in technical model format in order to evaluate.

* Define new Event Processing solutions and deployment, implementation & administration processes.
Job Specific Responsibilities This position requires that the successful candidate must be a lawful permanent resident or US Citizen.

Candidate Requirements
Must be skilled in multiple languages and tools. Strong knowledge in emerging technologies. Possesses strong knowledge of application development technologies, tools, methodologies as well as all functional areas in IT organization. Good understanding of how technology relates to business, market and industry and applies such knowledge to support the needs of the business.

Extensive knowledge of software configuration management best practices and procedures

Web platforms: WebSphere, Apache, Tomcat, JBoss, IIP

OS Platforms: Windows, Solaris, AIX, Linux

Programming Languages: Perl, Unix Shell, C/C++, C#, VB.net, ASP.net, Java/J2EE, HTML, XML, Web Services.

Configuration Mgmt Products: Harvest/Software Change Manager, SVN, ClearCase/ClearQuest, Dimensions, Software Delivery, Jira

Database: SQL, Oracle, DB2

Development tools: Maven, Jenkins, Ant, Eclipse IDE, Visual Studios IDE
Additional Skills
Bachelor's Degree or equivalent, plus 6+ years in data management and analysis. Working technical knowledge of software applications and hardware systems.

Ability to understand and interface with infrastructure and Development organizations (i.e., Development, application support, DBA, Network Engineering, Distributed Systems, Mainframe, Storage Management, Service Management, Security Operations, Desktop, etc.) and internal business owners.

Location UNITED STATES-CO-GREENWOOD VILLAGE

Posting Range $43,000 - $135,000

First Data is an Equal Opportunity and Affirmative Action Employer.