Monday, February 27, 2012

VMWare - Technical Support Engineer

Responsibilities:

·         Support Enterprise customers running Tier 1 applications in a virtualised environment

·         Resolve customer technical issues through diligent research, reproduction, and troubleshooting

·         Centre Lead for escalations with Oracle related support requests

·         Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems

·         Document all technical inquiries, develop and review content for knowledgebase

·         Help test alpha and beta products



Requirements


·         Experienced in supporting Oracle Databases for Enterprise Applications

·         Experience in providing Linux/UNIX and Windows technical support to customers

·         Experience with trouble-shooting hardware related issues

·         Experience troubleshooting 3rd party application integration

·         Experience troubleshooting operating system support

·         Experience in Performance troubleshooting

·         Excellent interpersonal skills

·         Fluent in spoken and written English

·         Minimum of 3 - 5 years experience as an Oracle DBA

·         B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

·         Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking



Highly Preferred Skills

·         Experience with VMware Workstation and / or GSX Server

·         Experience troubleshooting terminal

·         Experience with Servers (Dell, HP, IBM, etc)

·         Experience with Server Management Software

·         Experience with Domain integration / Active Directory

·         Working knowledge of Novell NetWare or MacOS

·         Experience with scripting and programming

·         Experience with firewalls and security related issues

·         Interest in receiving training / supporting Postgress database and associated products