Ping Identity is looking for a Technical Support Engineer to work in the
downtown Denver office.
At Ping Identity, we strive to be extraordinary and look for people who do
the same. We provide a great work/life balance in a fun creative
environment.
Job Functions:
• Receives and responds to emails and calls from customers dealing with
technical issues regarding our products.
• Opens all cases (email & phone) on CRM system.
• Conducts right to service check, suggesting alternative options for
customers.
• Composes and adds to frequently-asked questions (FAQ) knowledge base.
• Contributes to support test environment to quickly replicate customer
issues.
• Works flexible schedule to support our customers outside of Ping Identity
business hours.
Essential Qualifications:
• World class, interpersonal verbal & written communication skills.
• 6+ years experience with enterprise-level software systems in a
client-facing role.
• Experience with three or more of the following:
•• J2EE application services such as Tomcat, JBoss, and WebLogic or
Web-based application consulting and support
•• Linux-based and Windows servers, Active Directory, LDAP-based
directories, TCP/IP, load balancers, firewalls
Please respond via email to amellon@pingidentity.com
