Summary:
Troppus Software in Superior, CO is looking for a Senior User Experience Designer who will be responsible for the design, prototyping and overall user experience of Symbi, the Troppus customer service & support delivery platform.
Responsibilities:
Designing and prototyping User Interface (UI) and User Experience (UX) deliverables, and ensuring consistency with company standards across all products. Environments include PC, Mac, mobile and tablet applications (iOS, Android & Windows). Develop and manage the platform UI and UX standards. Create and iterate information architecture and production-quality UI wireframes and designs to produce clear, up-to-date, detailed UI specifications. Experience in design and development of iconography for iOS, Android, and the PC/Mac environments. Design skills include: Good composition, balance Color and harmony theory Sketching skills Awareness of current trends to create new artwork that matches the look and feel of a specific application. Ability to accept design criticism without being offended Define and design clear, visually-compelling, intuitive, and consistent front end graphical user interfaces that appeal to multiple personas and drive usage. Refine and enrich prototypes incorporating review feedback, feature functional requirements, and acceptance criteria. Maintain and enhance existing UI standards across the organization. Proactively create mockups and light prototypes of early feature ideas for conceptual review. Gain the respect of the UI development team through active dialogue and understanding of the requirements, architecture and performance considerations. Develop a deep understanding of product and services features and benefits and stay current with ongoing product development. Participate in the planning, organization and leadership of external UI/UX user testing. Analyze test results to identify correlations between the UI/UX assets being tested and specific metrics (adoption rates, usage and customer satisfaction). Synthesize test results into recommendations in written report form, present reports in meetings. Support creative requirements of marketing campaigns, trade show exhibits, customer events and sponsorship participation as needed.
Basic Requirements:
BS in Computer Science, Information Systems, Information Sciences, Interaction Design, HCI, Human Factors, Industrial Engineering or related field or equivalent experience. 5 years of experience in software UI/UX creation and design. 3 years experience in design and development of iconography for iOS, Android, and the PC/Mac environments. 3 years experience with Adobe Photoshop (or equivalent raster image software), Adobe Illustrator (or equivalent vector scalable software), InDesign or FrameMaker, and Balsamiq or Axure prototyping software. Preferred
Qualifications:
Designing artwork for different device screen resolutions, screen sizes, color depth, pixels and the ability to manipulate and output artwork for various applications. Knowledgeable in how the SaaS business models work. Experience in developing consumer facing user interfaces. Experience in WPF Experience developing UI for iPhone, iPad, Android or related mobile technologies. Strong ability to read how the organization works. Learns how to get things done, both through formal channels and informal networks. Strong organization skills. Demonstrated ability to work independently or with minimal supervision. Ingrained discipline to manage several projects simultaneously by setting priorities. Ability to be flexible and adaptive in order to consistently produce deliverables despite ambiguity in direction. Comfortable deferring a personal win in favor of business priorities.
About Echostar:
EchoStar delivers innovative products and services that power global communication, commerce and entertainment. Through our market-leading Digital Broadcast Centers across North America, we operate one the world’s largest and most advanced digital broadcast networks, serving over 17 million end users every day. Our historical pioneering development of market solutions such as satellite spot-beam technology, end-to-end MPEG4 video delivery, placeshifting, whole home DVR sharing and VSAT data network management have consistently set new standards in the industry.
Troppus Software Corporation, located in Superior, CO, is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS). Their mission is to materially reduce the cost and complexity of customer care related to technology. To help facilitate this they built Digital Life | Now™ Customer Service & Support Delivery Platform, next-generation suite of support modules and customer care applications that can be used independently, to materially drive down support costs associated with customer care and/or provide a robust service delivery platform to drive new revenue EchoStar provides a variety of benefits for all employees. In addition to health and wellness benefits that support a new era in healthcare management, we provide unique benefits including Tuition Reimbursement, Employee Stock Purchase, Discounted rates on HughesNet and Dish Network services, Slingbox discounts and much more.
For a complete list of benefits and specific company detail please visit www.echostar.com
EchoStar is an EEO employer (M/F/D/V)
