Tuesday, January 15, 2013

DIRECTV - Data Center Principal Analyst

DIRECTV, the nation's leading and fastest growing Digital Video Recorder (DVR) and High Definition Television (HDTV) service provider is looking for a talented, energetic, and motivated IT Operations Principal 1 to join the Data Center Orchestration (DCO) Team.

The IT Operations Principal 1 candidate will work as a member of the Data Center Orchestration Services team. This team is responsible for providing support, maintenance, and enhancement services for selected products of the Infrastructure Applications department. The Operations Orchestration (OO) is the primary tool in the DIRECTV Data Center Automation (DCA) suite. The client utilizes DCO to automate the server provisioning and the change management process in DIRECTV's cloud computing and other data center environments.

Candidate will maintain and administer all aspects of the Data Center Orchestration. As an experienced specialist with strong technical and analytical skills, one will be providing orchestration services in 24x7 open system environments. Supporting technologies Operation Orchestration (OO), Network Automation (NA), Server Automation (SA), and Business Service Automation Essentials (BSAE) are necessary.
The candidate will spend time supporting the operations and work with end-users to troubleshoot and resolve issues with existing operations. Knowledge of industry experience/knowledge to help mature the use of DCO in DIRECTV's environment is required.

The Data Center Orchestration Services Team operates on a 24x7x365 basis; on-call/off-hour may be required.
This position will be located at our Englewood, Colorado office; local candidates are preferred.

Essential Duties:
* Experience with Data Center Orchestration, OO, NA, SA version 7.5 or higher is necessary and high availability configurations of these tools.
* Basic experience in designing, implementing, and maintaining OO flows.
* Effectively troubleshoots and resolves incidents related to flows and operations in DCO.
* Support installs and configurations of OO, SA, and NA products.
* Experience deploying, configuring, operationally maintaining and scaling OO, NA, and SA for large environment, business critical applications.
* Skills to debug low level operating system, networking, and application problems.
* Ability to train peers in the use, administration, and customization of OO, NA, and SA products.
* Customize and extend Data Center Automation products (OO, NA, and SA) based on business requirements.
* General knowledge and experience with Linux (RedHat), UNIX (HPUX), and Windows operating systems.
* Develop Python scripts, Shell scripts, PERL scripts, Visual Basic scripts, and batch files for automation of system and application administration.
* Develop custom applications using the DCO APIs (Application Programming Interfaces) and industry standard programming languages to meet business needs.
* Computer Associates (CA) Service Desk experience is required.
* HP Openview Suite (OMU, BAC, NNM, UCMDB) skills are essential.
* Oracle database and VMware Virtual Infrastructure knowledge is helpful.
* Highly tuned problem solving and analytical skills is necessary for this position.
* Provide expertise in troubleshooting and critical problem resolution.
* Initiate and maintain service desk tickets to include receiving or identifying incident/problem, track process, find resolution, make necessary correction to the incident/problem area, and close ticket.
* Support the ITIL model for best practices of IT processes.
* Create reports for metrics of system incidents, problems, and requests for all DCO products and distribute to appropriate members.
* Troubleshoot hardware and software incidents both locally, and remotely.
* Assist with various projects relating to the DCO OO, SA, and NA tools.
* Maintain quality control and customer service; work with vendors, and customers internal/external.
* Follow established polices and processes; improve process documentation in areas of responsibility.
* Take ownership of assigned tasks and drive to completion; provide status and follow-up as needed.
* Attend appropriate meetings.
* Candidate may be required to be on call; must be willing to support flexible working hours, including nights and weekends.
* Candidate may also be required to participate in the weekly on-call rotation; frequent overtime may be necessary.
* Other duties assigned.
Qualifications:
* Bachelor's, Master's degree preferred in Computer Science, 2 years of functional experience, or its equivalent
* ITIL certified in at least basic foundation or higher levels
* Ability to work varying shifts with 4 year's customer service related experience
* May supervise others within the team
* Expert skills of Microsoft Office suites
* Excels in Information Technology in a large distributed data center environment
* 2 years professional experience with Data Center Orchestration tools
* System administration and debugging experience on at least two of the following platforms: Windows, Solaris, Linux, AIX, HP-UX
* Network configuration and troubleshooting on large IP networks
* Automation of common tasks with PERL, Python, Shell scripts, VB scripts, and batch files
* Experience with software packaging (e.g. RPM, MSI, etc.) and software distribution
* Performance monitoring, system tuning, high availability, and capacity planning experience
* Excellent verbal and written communication skills
* Experience writing technical documentation
* Support for the environment 24 X 7
* Some travel may be necessary (5%)
* Must be customer-focused and have demonstrated strong teamwork, problem solving, and organizational/planning skills
* The ability to work in a fast-paced, dynamic environment is also essential
* Ability to produce effective results under pressure
* Ability to adapt to technical changes in the industry
* Posses good time management and priority skills
* Maintains advanced knowledge on subject matter and often consulted on a variety of topics regarding function/specialty
* Technical lead for medium to large projects; has at least one but may have multiple complex projects
* Must be self-motivated, maintain positive attitude, high-energy, and able to work with minimal day-to-day project guidance
* Exercises wide latitude in determining objectives and approaches to critical assignments
Job: Information Technology