"a scalable organization."
Awesome new HR term "scalable organization". That will be great on yearly performance reviews - check it off as done!
________________________________________________
SPECIALIZED LOAN SERVICING, LLC is a rapidly growing financial services company located in Highlands Ranch, Colorado. We believe that state-of-the-art technology and the best staff in the industry leads to success. SLS was established in August 2003 as a fee-based, third-party loan residential mortgage loan servicer. We provide the ongoing administration of residential loans on behalf of mortgage investors. SLS offers a professional environment coupled with an attractive compensation and benefits package.
Specialized Loan Servicing, LLC is an Equal Opportunity Employer.
POSITION SUMMARY
As an Data Analyst you'll be engaged in the following types of projects:
Building reports and analyses using SQL, Excel and closing the loop with summary and recommendations using PowerPoint and visual communication tools and methods.
Developing and managing production of business unit specific KPIs - Track, scorecard and communicate progress and success.
Researching and reporting on ad-hoc business operations and/or client questions.
You'll participate in the presentation of results to clients and internal partners to gain valuable experience and exposure to senior level colleagues.
Running regular reports (month end processes) for clients and internal partners to communicate performance and results.
Building business requirements to operationalize some of the key reports and analyses you and your colleagues have developed to drive the analytics team to a scalable organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reporting and analysis of results (regular & ad-hoc).
Development and communication of business requirements for development.
Model development and testing.
Regular, consistent, and predictable attendance is an essential function of this job.
SKILLS
Strong critical thinking skills.
Detail oriented.
Expert Excel, PowerPoint.
Strong SQL skills.
Proven ability to work effectively at all levels of the organization.
Excel at visualizing complex data in a manner easily understood by the non-technical.
Demonstrated talent for systems thinking with the proven ability to work outside the core area of expertise.
Proven ability to develop financial and/or operational logistics models.
Experience with data mining, cleaning and manipulation through use of appropriate software.
EDUCATION and/or EXPERIENCE
3+ years experience in an analytical or technical consulting role - preferably mortgage servicing or financial services related business.
Bachelor's degree in Finance, engineering, science, math or related field or 2 additional years' experience in lieu of a degree.
If you are interested in learning more please send resume and salary requirements to caroline.rixon@sls.net<mailto:caroline.rixon@sls.net>
Thank you in advance for your feedback!
caroline.rixon@sls.net
michael.gramsas@sls.net
Monday, July 28, 2014
zVelo - Customer Support
COMPANY
zVelo is a leading provider of contextual categorization technologies and databases, in addition to malicious website detection and reputation blocklist solutions. zVelo’s customers include many of the leading vendors in the brand safety, online ads, analytics, mobile, network security, endpoint security, service provider, and other high-growth market segments where accuracy, coverage, responsiveness, and fast URL query performance are required.
SUMMARY
The Customer Support Engineer position is responsible for proactively providing first level support and technical account management zVelo’s OEM partners. The Customer Support Engineer is part technical support engineer, part client champion, and part relationship manager for customers.
The Customer Support Engineer has three overlapping responsibilities:
Account Management Technical Support Project Management Success in this role requires the ability to resolve complex technical problems and provide answers to detailed customer deployment and configuration questions.
Customer Support Engineers develop a consistent long-term partnership with partners to ensure they remain successful and realize the full value of their OEM relationship. This includes day-to-day management of large, technically complex and demanding client accounts, developing and executing upon an overarching technical support strategy, detailed issue tracking, root cause issue recognition and resolution by communicating with various levels of individuals within the client’s organization, ranging from software design engineers to C- level personnel.
The Customer Support Engineer drives customer satisfaction by proactively managing, troubleshooting and delivering technical information online and over the phone. This position requires effective interaction with engineering resources, data operations, and management. Customer Support Engineers provide accurate and timely feedback for purposes of measuring, tracking and driving continuous service level improvements. The Customer Support Engineer is required to maintain and expand working knowledge of zvelo products, services and related technologies.
The Customer Support Engineer is expected to represent zvelo with the highest level of professionalism and responsiveness at all times.
RESPONSIBILITIES
Proactively own and manage multiple customer relationships from a technical perspective.
Drive issue resolution using standard processes and procedures in coordination with supporting resources.
Provide single point of contact for customer issues.
Regularly communicate with accounts, set expectations and negotiate priorities.
Develop highly effective relationships across all departments.
Establish and document each customer's processes, procedures, customizations and configuration.
Proactively manage, measure and track customer tickets to insure their timely resolution.
Provide timely status updates and reports.
Provide recommendation for product enhancements.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating.
Recognize revenue opportunities and facilitate them.
Provide first-pass resolution when appropriate.
Ensure customer support ticket data is accurate and regularly updated (statuses, owners, other data elements).
Manages on-call duties and responsibilities.
KNOWLEDGE/QUALIFICATIONS
Core competencies of a successful Customer Support Engineer are:
Project management
Technical support
Customer service
A comprehensive technical acumen across a broad spectrum of technologies with emphasis on: Software Development Processes & Life Cycles Software Development Kits and API’s Delivering Highly Responsive Technical Support
LEADERSHIP/OWNERSHIP
Accountable for all technical issues and technical relationship
Ability to actively drive problems to resolution
Ability to create and drive a technical strategy to address customer issues
Ability to own issue resolution, root cause analysis and remediation
Sound decision making and critical thinking skills
Expert organization and prioritization skills COMMUNICATION SKILLS and AREAS OF
EXPERTISE
Excellent written and verbal skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
Document and communicate problem/resolution and information/action plans
The ability to contribute to a team environment with a high degree of professionalism and skill
Proven Account Management skills required in order to create, maintain and enhance client relationships during evaluations and production implementations-upgrades to ensure they have a smooth experience
Motivated, goal oriented, persistent and high level of initiative and work well in a team environment
Identifying, documenting and implementing process improvement initiatives
Track and monitor client satisfaction targets and address when targets may be missed
Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit TROUBLESHOOTING
SKILLS
Troubleshoot and identify issue(s) and root causes
Duplicate/recreate issues
Understand proposed resolution and clarify
Verify resolution and communicate to client TECHNICAL SKILLS
High-level process knowledge and technical skills relating to software development and systems integration
Knowledge of Linux-based operating systems, proficient in command line operations
Knowledge of Windows-based server operating systems, specifically Windows system administration: install, configure, maintain
Knowledge of Computer Networking and protocols, DNS in particular
Experience with managing content on web portals and or managing open source CMS such as Drupal or Joomla
Direct hands-on experience on latest Linux platforms, performing complex SQL queries, scripting and creating SQL reports in an automated fashion
TCP/IP client/server networking WORK ENVIRONMENT
Typical office type of environment with frequent virtual communication with international offices.
No Third Parties/ Recruiting Agencies please.
zVelo is a leading provider of contextual categorization technologies and databases, in addition to malicious website detection and reputation blocklist solutions. zVelo’s customers include many of the leading vendors in the brand safety, online ads, analytics, mobile, network security, endpoint security, service provider, and other high-growth market segments where accuracy, coverage, responsiveness, and fast URL query performance are required.
SUMMARY
The Customer Support Engineer position is responsible for proactively providing first level support and technical account management zVelo’s OEM partners. The Customer Support Engineer is part technical support engineer, part client champion, and part relationship manager for customers.
The Customer Support Engineer has three overlapping responsibilities:
Account Management Technical Support Project Management Success in this role requires the ability to resolve complex technical problems and provide answers to detailed customer deployment and configuration questions.
Customer Support Engineers develop a consistent long-term partnership with partners to ensure they remain successful and realize the full value of their OEM relationship. This includes day-to-day management of large, technically complex and demanding client accounts, developing and executing upon an overarching technical support strategy, detailed issue tracking, root cause issue recognition and resolution by communicating with various levels of individuals within the client’s organization, ranging from software design engineers to C- level personnel.
The Customer Support Engineer drives customer satisfaction by proactively managing, troubleshooting and delivering technical information online and over the phone. This position requires effective interaction with engineering resources, data operations, and management. Customer Support Engineers provide accurate and timely feedback for purposes of measuring, tracking and driving continuous service level improvements. The Customer Support Engineer is required to maintain and expand working knowledge of zvelo products, services and related technologies.
The Customer Support Engineer is expected to represent zvelo with the highest level of professionalism and responsiveness at all times.
RESPONSIBILITIES
Proactively own and manage multiple customer relationships from a technical perspective.
Drive issue resolution using standard processes and procedures in coordination with supporting resources.
Provide single point of contact for customer issues.
Regularly communicate with accounts, set expectations and negotiate priorities.
Develop highly effective relationships across all departments.
Establish and document each customer's processes, procedures, customizations and configuration.
Proactively manage, measure and track customer tickets to insure their timely resolution.
Provide timely status updates and reports.
Provide recommendation for product enhancements.
Escalate issues as appropriate.
Apply fundamental troubleshooting skills to issues before escalating.
Recognize revenue opportunities and facilitate them.
Provide first-pass resolution when appropriate.
Ensure customer support ticket data is accurate and regularly updated (statuses, owners, other data elements).
Manages on-call duties and responsibilities.
KNOWLEDGE/QUALIFICATIONS
Core competencies of a successful Customer Support Engineer are:
Project management
Technical support
Customer service
A comprehensive technical acumen across a broad spectrum of technologies with emphasis on: Software Development Processes & Life Cycles Software Development Kits and API’s Delivering Highly Responsive Technical Support
LEADERSHIP/OWNERSHIP
Accountable for all technical issues and technical relationship
Ability to actively drive problems to resolution
Ability to create and drive a technical strategy to address customer issues
Ability to own issue resolution, root cause analysis and remediation
Sound decision making and critical thinking skills
Expert organization and prioritization skills COMMUNICATION SKILLS and AREAS OF
EXPERTISE
Excellent written and verbal skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication
Document and communicate problem/resolution and information/action plans
The ability to contribute to a team environment with a high degree of professionalism and skill
Proven Account Management skills required in order to create, maintain and enhance client relationships during evaluations and production implementations-upgrades to ensure they have a smooth experience
Motivated, goal oriented, persistent and high level of initiative and work well in a team environment
Identifying, documenting and implementing process improvement initiatives
Track and monitor client satisfaction targets and address when targets may be missed
Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit TROUBLESHOOTING
SKILLS
Troubleshoot and identify issue(s) and root causes
Duplicate/recreate issues
Understand proposed resolution and clarify
Verify resolution and communicate to client TECHNICAL SKILLS
High-level process knowledge and technical skills relating to software development and systems integration
Knowledge of Linux-based operating systems, proficient in command line operations
Knowledge of Windows-based server operating systems, specifically Windows system administration: install, configure, maintain
Knowledge of Computer Networking and protocols, DNS in particular
Experience with managing content on web portals and or managing open source CMS such as Drupal or Joomla
Direct hands-on experience on latest Linux platforms, performing complex SQL queries, scripting and creating SQL reports in an automated fashion
TCP/IP client/server networking WORK ENVIRONMENT
Typical office type of environment with frequent virtual communication with international offices.
No Third Parties/ Recruiting Agencies please.
Monday, July 21, 2014
Colorado State University - Jr. Web Developer
"Reflecting departmental and institutional values, candidates are
expected to have the ability to advance the Department's commitment to
diversity and inclusion."
In daily practice, what is this supposed to mean a junior programmer should be doing? Including the latest web scripting language for diversity purposes?
______________________________________
This full time, 12-month Administrative Professional position is located within the Registrar’s Office Systems Unit, Division of Enrollment and Access. The Registrar’s Office exists to support students in their educational goals by providing services in the areas of registration, academic records, management, degree evaluation, transfer evaluation, and academic and classroom scheduling. The goal of the office is to provide support and services that will enable students to enroll, be retained, and graduate or fulfil other educational goals. The Registrar’s Office serves all Colorado State University students and connects with a large number of faculty, staff, alumni, and family members. The Registrar Systems Group supports the mission of the Registrar by providing reliable and accurate application support to the Registrar’s Office for department unique software applications, data, and web based student data services.
The purpose of this Web Developer position is to use technology to solve business problems, improve existing business processes and deliver dynamic web based services to students, staff and faculty. This position requires strong programming knowledge in c#.NET, asp.NET, CSS, JavaScript, jQuery, HTML5 and experience with MS SQL Server or Oracle.
The selected candidate is one who will be comfortable working in high stress situations, and a person who is able to communicate with non-technical internal customers. In addition the selected candidate will have the ability to use problem solving skills, logic and professional judgment to determine root cause of the issue and resolution. As a professional employee, it is expected that the staff member will attend professional development workshops and or professional organization conferences and handle additional duties as assigned.
MINIMUM QUALIFICATIONS
· Associate’s degree from an accredited institution or two years of professional programming experience.
· Minimum one year of experience with web application development and object-oriented programming and SQL programming and relational database systems.
· Excellent communication skills as demonstrated in application materials.
PREFERRED QUALIFICATIONS
· Familiarity with Application and Web Development utilizing Visual Studio.
· Familiarity with database management systems (such as Oracle and/or SQL server)
· Understanding of the Software Development Life Cycle methodologies i.e. thorough application testing and requirements gathering
· Experience developing and presenting user and technical documentation
· Excellent oral and written communication skills, along with strong interpersonal, problem-solving and decision-making skills.
POSITION RESPONSIBILITIES
· Utilize tools, such as Visual Studio, c#, asp.NET, PL/SQL Developer, SQL Server Enterprise Manager, jQuery, JavaScript, Subversion, and Microsoft Access.
· Work closely with the Assistant Registrar of Systems Development and the office leadership team to ensure effective development and use of the applications used by the office for student success initiatives, including connections to the University’s student information system, Banner.
· Develop applications using a variety of client-side and server-side technologies.
· Support a variety of aspects in our applications, including data maintenance, system configuration, building reports, creating forms, designing workflows, managing communication flow, user account administration, etc. Communicate regularly with users to identify requirements, determining ways to use the system to meet these requirements.
· Responsible for full system life cycle development.
· Write and publish user and technical documentation for all applications and reports developed.
· Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department's commitment to diversity and inclusion.
· Perform other duties as assigned.
SALARY AND BENEFITS
Salary is $50,000 – $55,000 annually/plus University benefits.
Twelve-month full-time Administrative Professional University appointment with full University benefits package. CSU offers Domestic Partner benefits. For more information, please visit the CSU Benefits Website at http://www.hrs.colostate.edu/prospective-employees
START DATE: As soon as possible
TO APPLY
For full consideration, materials must be received by 5:00 p.m. MDT on Monday, August 4, 2014. However, applications will be accepted until the position is filled. To apply, submit a cover letter describing experience and qualifications as related to duties and responsibilities of this position, a résumé including work experience and education, and phone numbers and e-mail addresses for three professional references. References will not be contacted without prior notification of candidates.
Applications should be submitted electronically as a single Microsoft Word or PDF attachment. Please do not include multiple attachments. Complete applications should be sent to
Lori.Woodruff@colostate.edu
Address inquiries to:
Lori Woodruff
Search Committee Support
Lori.Woodruff@colostate.edu
970.491.6435
Colorado State University does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
Colorado State University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.
In daily practice, what is this supposed to mean a junior programmer should be doing? Including the latest web scripting language for diversity purposes?
______________________________________
This full time, 12-month Administrative Professional position is located within the Registrar’s Office Systems Unit, Division of Enrollment and Access. The Registrar’s Office exists to support students in their educational goals by providing services in the areas of registration, academic records, management, degree evaluation, transfer evaluation, and academic and classroom scheduling. The goal of the office is to provide support and services that will enable students to enroll, be retained, and graduate or fulfil other educational goals. The Registrar’s Office serves all Colorado State University students and connects with a large number of faculty, staff, alumni, and family members. The Registrar Systems Group supports the mission of the Registrar by providing reliable and accurate application support to the Registrar’s Office for department unique software applications, data, and web based student data services.
The purpose of this Web Developer position is to use technology to solve business problems, improve existing business processes and deliver dynamic web based services to students, staff and faculty. This position requires strong programming knowledge in c#.NET, asp.NET, CSS, JavaScript, jQuery, HTML5 and experience with MS SQL Server or Oracle.
The selected candidate is one who will be comfortable working in high stress situations, and a person who is able to communicate with non-technical internal customers. In addition the selected candidate will have the ability to use problem solving skills, logic and professional judgment to determine root cause of the issue and resolution. As a professional employee, it is expected that the staff member will attend professional development workshops and or professional organization conferences and handle additional duties as assigned.
MINIMUM QUALIFICATIONS
· Associate’s degree from an accredited institution or two years of professional programming experience.
· Minimum one year of experience with web application development and object-oriented programming and SQL programming and relational database systems.
· Excellent communication skills as demonstrated in application materials.
PREFERRED QUALIFICATIONS
· Familiarity with Application and Web Development utilizing Visual Studio.
· Familiarity with database management systems (such as Oracle and/or SQL server)
· Understanding of the Software Development Life Cycle methodologies i.e. thorough application testing and requirements gathering
· Experience developing and presenting user and technical documentation
· Excellent oral and written communication skills, along with strong interpersonal, problem-solving and decision-making skills.
POSITION RESPONSIBILITIES
· Utilize tools, such as Visual Studio, c#, asp.NET, PL/SQL Developer, SQL Server Enterprise Manager, jQuery, JavaScript, Subversion, and Microsoft Access.
· Work closely with the Assistant Registrar of Systems Development and the office leadership team to ensure effective development and use of the applications used by the office for student success initiatives, including connections to the University’s student information system, Banner.
· Develop applications using a variety of client-side and server-side technologies.
· Support a variety of aspects in our applications, including data maintenance, system configuration, building reports, creating forms, designing workflows, managing communication flow, user account administration, etc. Communicate regularly with users to identify requirements, determining ways to use the system to meet these requirements.
· Responsible for full system life cycle development.
· Write and publish user and technical documentation for all applications and reports developed.
· Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department's commitment to diversity and inclusion.
· Perform other duties as assigned.
SALARY AND BENEFITS
Salary is $50,000 – $55,000 annually/plus University benefits.
Twelve-month full-time Administrative Professional University appointment with full University benefits package. CSU offers Domestic Partner benefits. For more information, please visit the CSU Benefits Website at http://www.hrs.colostate.edu/prospective-employees
START DATE: As soon as possible
TO APPLY
For full consideration, materials must be received by 5:00 p.m. MDT on Monday, August 4, 2014. However, applications will be accepted until the position is filled. To apply, submit a cover letter describing experience and qualifications as related to duties and responsibilities of this position, a résumé including work experience and education, and phone numbers and e-mail addresses for three professional references. References will not be contacted without prior notification of candidates.
Applications should be submitted electronically as a single Microsoft Word or PDF attachment. Please do not include multiple attachments. Complete applications should be sent to
Lori.Woodruff@colostate.edu
Address inquiries to:
Lori Woodruff
Search Committee Support
Lori.Woodruff@colostate.edu
970.491.6435
Colorado State University does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
Colorado State University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search and motor vehicle history.
Sunday, July 20, 2014
VisionLink - PHP Developer
VisionLink develops web-based applications for non-profits and government organizations that help people in need. VisionLink's technology is behind honorable institutions such as the American Red Cross, the United Way, and a myriad of social service organizations providing services to everyday people that need help from natural disasters to homelessness. Our technology supports 3-1-1- call centers, FEMA and other national, state and local organizations’ mission critical operations.
If you are a talented web developer with a passion for doing good, VisionLink needs you. We are an established company based in Boulder, Colorado who believes in teamwork. We use the Agile/Scrum methodology to provide sanity in a fast paced environment. If you are looking for a lively, dedicated and passionate work environment that is focused on creative, new application development where your efforts make an impact then keep reading:
What you'll be doing
• Participating in the definition of the product path for future releases of our product suite
• Helping enhance and improve our existing products
• Applying your design and programming talent as an integral member of our development team
• Making sure that your team members can follow in your footsteps by documenting your work
• Analyzing and promoting system performance
• Helping support disaster relief by making sure we’re up and operating 99.9% - when it really counts!
What you'll bring to this position
• B.S. in computer-related field or equivalent experience
• 5+ years of LAMP development experience
• 5+ years of SQL database programming experience
• Solid knowledge of HTML, CSS, SQL, PHP and JavaScript
• 3rd party API integration
• Ability to develop quality code that performs well under high capacity and is easy to maintain
• Passionate about making deadlines
• Comfort working in an Agile (SCRUM) development methodology
• A creative sense of humor, and adequate softball skills
And what you'll enjoy
• A competitive salary
• Incredibly productive work environment with a group who really cares
• Outstanding benefits package
• Liberal time off
• The ability to apply your talent and make a tremendous difference – when it matters most.
Goldstone Partners is helping this stable, successful and socially responsible organization find talented contributors who want to be part of an amazing team. Please send your resume to me personally at success@goldstonepartners.com. Principals only please. Unfortunately Sponsorships cannot be supported at this time.
If you are a talented web developer with a passion for doing good, VisionLink needs you. We are an established company based in Boulder, Colorado who believes in teamwork. We use the Agile/Scrum methodology to provide sanity in a fast paced environment. If you are looking for a lively, dedicated and passionate work environment that is focused on creative, new application development where your efforts make an impact then keep reading:
What you'll be doing
• Participating in the definition of the product path for future releases of our product suite
• Helping enhance and improve our existing products
• Applying your design and programming talent as an integral member of our development team
• Making sure that your team members can follow in your footsteps by documenting your work
• Analyzing and promoting system performance
• Helping support disaster relief by making sure we’re up and operating 99.9% - when it really counts!
What you'll bring to this position
• B.S. in computer-related field or equivalent experience
• 5+ years of LAMP development experience
• 5+ years of SQL database programming experience
• Solid knowledge of HTML, CSS, SQL, PHP and JavaScript
• 3rd party API integration
• Ability to develop quality code that performs well under high capacity and is easy to maintain
• Passionate about making deadlines
• Comfort working in an Agile (SCRUM) development methodology
• A creative sense of humor, and adequate softball skills
And what you'll enjoy
• A competitive salary
• Incredibly productive work environment with a group who really cares
• Outstanding benefits package
• Liberal time off
• The ability to apply your talent and make a tremendous difference – when it matters most.
Goldstone Partners is helping this stable, successful and socially responsible organization find talented contributors who want to be part of an amazing team. Please send your resume to me personally at success@goldstonepartners.com. Principals only please. Unfortunately Sponsorships cannot be supported at this time.
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