The University of Colorado Denver, Anschutz Medical Campus is seeking an Application Support Analyst to manage access issues for the InfoEd Electronic Research Administration application.
Examples of Work Performed:
Answer phone calls and emails from campus InfoEd eRA users
* Provide appropriate information to callers
* Respond in timely manner to all email inquiries
* Troubleshoot and resolve as many problems as possible over the phone regarding access to and use of the InfoEd eRA application
* Follow through on calls or emails and work with Module Administrators and/or business offices to resolve user problems as needed
Support and troubleshoot issues with access to InfoEd eRA
* Determine if the user's login needs to be reset by campus Office of Information Technology (OIT)
* Establish Person of Interest (POI) records if needed to gain access to InfoEd eRA
* Troubleshoot and assist with setting up Principal Investigator (PI) delegates for access
* Open up trouble tickets with UIS and InfoEd for bugs with the system
* Assist with testing fixes as they are applied
* Assigned projects as needed
Thank you!
Betsy
The eRA team has a new support email! eRASupport@ucdenver.edu will open a ticket in ZenDesk and we will respond as soon as possible.
Elizabeth (Betsy) Collins, MSCIT | Assistant Director of Electronic Research Administration and Project Manager, InfoEd Systems
University of Colorado Denver | Anschutz Medical Campus
Office of Grants and Contracts | Mail Stop F428, Bldg 500 | 13001 East 17th Place, Room W1104 | Aurora, CO 80045
303.724.0093 | elizabeth.collins@ucdenver.edu
