[rmiug-jobs] Digest Number 2607
10. Resume: Experienced Help Desk Manager/Supervisor
Posted by: "Glenn Siddall" gsiddall1@mac.com hoodedbeagle
Date: Fri Mar 16, 2007 10:45 am ((PDT))
(303) 709-1510
Glenn_siddall@comcast.net
1603 Centaur Cir
Lafayette, CO
80026
Glenn Siddall
Objective
To obtain a position that challenges me on a daily basis, expands my
knowledge, provides me with a sense of accomplishment and exercises
those skills that I currently posses.
Experience
2006- Present Fiserv Investment Support Services
Denver, CO (Formerly First Trust Corp)
Configuration Analyst/Process Analyst
§ Manage day to day operations and assist manager
§ Hardware/software analysis on Sungard Global Plus system
§ System management and Configuration on Global Plus system
§ Disaster Recovery & Business Resumption Plan Development
§ Project planning and implementation.
§ Business Continuity and Disaster Recovery Planning
§ Act as liaison between department and business units
2005- Present Fiserv Investment Support Services
Denver, CO (Formerly First Trust Corp)
Treasury Operations Business Analyst
§ Manage day to day operations and assist manager
§ Hardware/software analysis for department projects
§ Disaster Recovery & Business Resumption Plan Development
§ Project planning and implementation.
2002- 2005 First Trust Corp
Denver, CO
Help Desk Manager/Supervisor
§ Manage day to day operations and assist manager
§ Hardware diagnosis and repair
§ Software diagnosis and repair
§ Software evaluation for purchase and distribution
§ Supervise 9 staff members
§ Hiring/termination, reviews, administrative duties
§ Project planning and implementation.
§ Logistics Manager for Company Projects
2000- 2002 First Trust Corp
Denver, CO
Help Desk Sr. Tech
§ Manage day to day operations and assist supervisor and
manger
§ Hardware diagnosis and repair
§ Software diagnosis and repair
§ Software evaluation for purchase and distribution
§ Supervise 5 staff members in supervisors absence
§ Project planning and implementation
1997- 2000 First Trust Corp
Denver, CO
ACH/Fiserv Supervisor
§ Supervised 7 - 20 staff members.
§ Special projects and department workflow.
§ Hiring/termination, reviews, administrative duties
§ ACH processing
§ Magnetic Tape Processing
§ Lockbox Fee Processing
1996 - 1997 First Trust Corp
Denver, CO
Operational Accounting Technical Analyst
§ Supervision of 2 staff members
§ Procedure development and implementation.
§ Special project assignments.
§ ACH Processing
§ Federal Tax Withholding Processing
§ Fiserv Receipts Processing
§ Training, support and backup for department functions
1992 - 1996 First Trust Corporation
Denver, CO
Senior Check Processor
§ Supervised 4 to 5 staff members from a group of 17
§ Provided training for all check types.
§ Reviewed staff members under my supervision.
§ Provided feedback to the department manager about staff
members for annual reviews.
§ Interviewed prospective new employees.
§ Participated in several task force groups to bring new
products into the Check Processing Department.
§ Designed a proposal for same day processing and delivery of
checks.
§ Facilitated department meetings.
§ Initiated tracking process for unidentified accounts.
§ Trained staff members on the use of department PC's and use
of WordPerfect software.
§ Daily phone contact with clients and brokers regarding
problem accounts.
§ Posted checks, reconciled suspense accounts and processed
claims when needed.
Education
Microsoft Certified Professional-Windows 2000 Professional-
May 2001 MCP ID# 2069162
Accredited ACH Professional 1999 (NACHA) 5
Year accreditation
Associated Travel Schools, North Miami Beach, FL, 1987-1988
Received Certificate of Completion. Certified Travel Personnel
Bow-Basin High School, Medicine Bow, WY
Software/System
Experience
IBM AS/400, IBM RS/6000, KEA, All Microsoft Office Products, Windows
95/98/ME/NT4/2000/XP/Vista, Novell Netware 4/5/6, Citrix Metaframe,
Bottomline Paybase Enterprise, WordPerfect, Lotus 123, Windows
networking, 10 Key by touch.
Projects
· Business Continuity and Disaster Recover Planning
· Configuration and testing of Business Critical Systems
· NSCC (22C2) Mutual Fund Rollup Information
· Windows 2000/XP Rollout Upgrade
· Windows 2000 Server Upgrade
· Citrix deployment to 250 users
· Novell Netware to Microsoft network conversion
· Windows XP Testing and Rollout
· Consolidation of Help Desks for three companies
· Sungard Global Plus conversion Project (three companies)
References Available Upon Request
