Sofia has achieved the impossible by reducing process time to zero.
"resulted in a 100% decrease of process time"
[rmiug-jobs] Digest Number 2469
2. Resume: Sofia Cannon
Posted by: "selkei" scannon53@aol.com selkei
Date: Sat Dec 16, 2006 4:38 pm ((PST))
SOFIA CANNON
9094 Deerslayer Road Parker, Colorado 80138
(303) 840-0243
720-480-0676
scannon53@aol.com
ACHIEVEMENTS
Analyzed file structures and standards with knowledge of IBM VSAM fundamentals by installing, testing, implementing, training, and monitoring 50_ programmers using IAM, resulting in a 100% increased programmer knowledge of IAM, plus a 75% increase in data access and space availability.
Analyzed out-of-date computer cataloging system through extensive knowledge of IBM machine system products resulting in a 100% change of catalog structure, which remains in place today
Researched check order system to add new feature. By program search and analysis, choosing implementation stages, provided 50% quicker returns on orders.
Researched existing automated scheduling system for replacement, through product research, solicited bids from several vendors for in-house testing within our specified guidelines. Upon purchase of ADC2 implemented and trained 20+ operators resulting in 100% increase operator knowledge plus 50% reduction in operator time.
Managed company standards for 1000+ file structures, 2500+ programs, with IBM knowledge and newly implemented Manager Software Products. Resulting in 100% accuracy of program compiled changes.
Managed company standards for 80+ disk units with IBM knowledge by providing efficient blocking and disk unit availability, resulting in 100% user awareness of disks including 30-50% increased space savings
Advanced by promotion and two weeks later analyzed a problematic situation for duplicate check order, using utilities and programming fundamentals, correcting a 1-1/2 year old error in code that resulted in a 100% decrease of process time for vendor.
EXPERIENCE
Technical Analyst
1998 to 2006
Software AG, Inc.
The XML Company
Highlands Ranch, Colorado
Duties:
Software technical support for all Software AG customers, including and not limited just to the Natural and the Adabas XML products (Main frame, Mid-range, PC)
Provide Developer the information for problem determination.
Add to Software AG's support knowledge center the customer self service problem and technical tip database
Process improvement committee's (MFE, Phone call, email etiquette)
Internal Knowledge sharing class sessions for co-workers
Projects:
Installation when new Software AG versions released Several Y2K projects, Natural program changes that required managing the particular client, program analysis, testing, batch job execution, file expansion
Database Programmer Analyst
1984 to 1997
Norwest Services, Inc. (now Wells Fargo)
Greenwood Village, Colorado
Operations Support Analyst
1974 to 1984
Diners Club, Inc.
Englewood, Colorado
TRAINING
Self educated in the Computer Sciences
Highly skilled in learning installation and usage of software from
reference guide manuals
Extensive technical training seminars, presentation at the Boston
Natural Conference
Chosen to advance promotion levels due to experience and intense
desire to increase responsibilities
Software AG in-house software training, included new features
Internal phone and email process
Batky-Howell – UNIX Administration, Fundamentals
Catapult (MS-word, MS-excel, Access, Visual Basic)
Computer Associates (Tape management, scheduling system and
associated software)
TECHNICAL SUMMARY
Data Processing Experience -- 20 years
Software AG Technology Experience -- 8 years
Hardware
IBM OS/390, z/OS, VSE, Amdahl 400E, PC, Xerox (4045)
Amdahl 400E (5890), IBM DASD (model's - single, double, triple)
UNIX – Solaris, HP, Red Hat
Printers –
IBM: Laser, STC 500,
Kodak: Komstar 200, Opinstar, Microprocessor 4, Finisher 4,
Photomatrix Duplicator, etc.,
HP: Laserjet, etc.
Xerox
Other Hardware - Microfilm machine, Adding Machine
ATM's: Diebold, Decutel
Software
Natural, Adabas, PL/I, Cobol, Exposed to Assembler, Microsoft Office
products, ADC2 (Job Scheduling), Revolve, PR Tracker, ACF2, JARS,
JCLCheck, Librarian, Panvalet, Endeavor, CICS, VSAM, SDSF,
Boole and Babbage, TSO/ISPF, CA-UCC11, UCC1, etc., FDR/ABR, IAM,
Abend-Aid, Defender II, MSP, PME, SYSM, WTO-Manager, IBM Utilities,
IMS/VS, IH EXEC, Software AG Utilities, Treehouse, TMON, STROBE, Net
Meeting
