[rmiug-jobs] Digest Number 4352
Job: Enterprise Analyst - Aurora, CO
Posted by: "Kim Marvel" kmarvel@touchstar.com
Date: Wed Feb 6, 2008 9:43 am ((PST))
TouchStar Corporation
Company Description
TouchStar Corporation is a rapidly growing global company headquartered
in Aurora, CO. TouchStar is in the business of developing and
implementing contact center solutions, and has a customer base of over
2,500 clients worldwide. The development and infrastructure
environments
include VB, VB.Net, ASP.Net, Microsoft SQL Server, Windows
98/2000/XP/2003 and Linux. The physical environments interfaced with
include T-1, ISDN/PRI, E-1, VoIP, and analog telephony technologies.
Job Description
The Enterprise Services Division (ESD) at TouchStar provides support
and
consultation for "large" and/or "wide" scale customers that require a
higher level of guidance and support by dedicated personnel who
comprehensively understand the application of TouchStar's proprietary
software solutions to the customer's business and environment. ESD
provides dedicated consultation and support services to these
particular
customers to provide direction to achieve maximized ROI by focusing on
the following high level goals:
* System Stability and Risk Mitigation Strategies
* Performance Analysis (Data Driven)
* System and Process Optimization based on Analysis
ESD is seeking a full time Enterprise Analyst specializing in the
TouchStar CTI Core, TouchStar IP PBX, and TouchStar Scripting
proprietary applications. This position will require anywhere from 50 -
80% travel to client locations, and will include extensive interaction
with enterprise level clients. So a clean, sophisticated and
professional presence is necessary. The role of an ESD Analyst will be
to act as the primary point of contact and significant decision maker
for 2 -5 enterprise clients. Particularly, while engaged with a client,
the Enterprise Analyst will significantly contribute to the
aforementioned goals by taking on roles and responsibilities including:
* Dedicated and primary support contact during business hours.
* Primary troubleshooter of TouchStar application issues
* Activation of internal technical and/or development resources to
assist with troubleshooting and/or implementations
* Project planning for scheduled maintenance and/or new
application/patch implementations
* Creator of proposals involving:
* Storage relating to custom TouchStar solution
* Backup relating to custom TouchStar solution
* Redundancy relating to custom TouchStar solution
* Disaster Recovery relating to custom TouchStar solution
* Routine client visits
Required Skills
* 2-3 years of technical experience in TouchStar's proprietary
solutions including: TouchStar CTI Core, TouchStar IP PBX, and
TouchStar Scripting
* Love of Travel (Previous professional travel experience is
highly preferred)
* Desire to deliver excellent customer service
* Ability to clearly and professionally communicate (written and
verbal)
* Desire and ability to learn quickly
* Attention to detail, customer focus, and the ability to work
under great pressure and in a fast-paced environment
* The highest ethic, enthusiasm and passion
* Project management and organization without supervision
* Microsoft Windows 2000/2003 Administration
* Linux Administration
* Microsoft SQL Server 2000/2005
* Database Analysis / Database Design / SQL Scripting
* Experience with Software Design
* Experience with PBX
* Experience with T-1, ISDN/PRI, E-1, VOIP, and analog telephony
technologies
* Knowledge of client and server based applications
* Knowledge of client and server based networking
* Knowledge of WAN/LAN routing and networking
Highly Beneficial Backgrounds
* Enterprise Consultation
* Contact Center Technology
* Development
* Systems Administration
Employment Details
* Position Status: Full Time/Exempt
* Salary: $55K - $68K USD per annum DOQ.
* Benefits: Health, 401K
Please contact jobs@touchstar.com regarding your interest in this position.
________________________________________________________________________
4a. Job: Installation Engineer - Aurora, CO
Posted by: "Kim Marvel" kmarvel@touchstar.com
Date: Wed Feb 6, 2008 9:43 am ((PST))
---
Please send resumes to jobs@touchstar.com with the email subject line
of
"Installation Engineer (002)"
---
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, Phoenix, the United
Kingdom, India, South Africa, and the Philippines support over 2,000
clients. TouchStar acquired Digisoft in 2005, Sigmaworx in 2006, and
DataTel in 2007. We strongly believe in our core value of honoring our
client's trust in choosing us and serving them with passion, integrity,
relentless effort, and sound processes.
We are currently looking to add an Installation Engineer to our team.
POSITION DESCRIPTION:
Seeking an Installation Engineer for TouchStar Software's Professional
Services Organization.
JOB DUTIES:
Travel required - 75% to 90% travel should be expected
Interface with customers at beginning of implementation phase to set
expectations and communicate the schedule and order in which the
implementation will take place.
Stage telephony, SQL, and other servers in racks in accordance with
customer's directions.
Help turn up T1 lines through a collaborated effort with customer's
telephone company.
Install and configure necessary software/hardware as described by the
SOW (statement of work)
Train customer/agents/supervisors/managers on the functionality and use
of the TouchStar suite of products.
Remain on-site to resolve any problems that arise during initial use of
product and to assure full customer satisfaction and understanding of
the solution implemented.
Ability to communicate complex situations and status to home office.
SKILLS REQUIRED:
-1-2 years IPPBX and VOIP experience
-2 years database experience in Microsoft SQL server
-1 year minimum employment providing customer service
-1-2 years system/network administration experience
-Excellent knowledge of Microsoft Windows software conventions
-Advanced knowledge of server operating systems
-Understanding of networks and networking (LAN/WAN)
-Understanding of telephony, T1 technology, PBX
-Excellent customer service skills
-Excellent telephone skills
-Excellent verbal communication skills
-Willingness and desire to learn advanced customer service skills
-Willingness and desire to learn advanced technical knowledge
-Advanced writing skills
-Understanding of server client software applications
-Project management and excellent organizational skills
-Attention to detail, customer focus, and the ability to work under
great pressure and in a fast-paced environment
-Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc)
-Knowledge of Unix (or flavors of)
-Knowledge of Asterisk PBX
COMPENSATION:
- $45 - $60K Annually (DOE)
---
Please send resumes to jobs@touchstar.com with the email subject line
of
"Installation Engineer (002)"
---
________________________________________________________________________
13. Job: System Engineer - Aurora, CO
Posted by: "Kim Marvel" kmarvel@touchstar.com
Date: Wed Feb 6, 2008 9:43 am ((PST))
Please send resumes to jobs@touchstar.com with the email subject line
of
"System Engineer (002)"
---
TouchStar is a dynamic, creative, and rapidly growing global company
headquartered in Denver, Colorado, USA. We develop, implement, and
support call center software and telecommunications equipment. Our
offices in Denver, New York City, Davenport, the United Kingdom, India,
South Africa, and the Philippines support over 2,000 clients. TouchStar
acquired Digisoft in 2005 and Sigmaworx in 2006. We strongly believe in
our core value of honoring our client's trust in choosing us and
serving
them with passion, integrity, relentless effort, and sound processes.
We are currently looking to add a System Engineer to our team.
Position Description:
Position involves performing integration of telephony based solutions
on
windows and Linux platforms.
Formulates operational concept, performs mission and functional
analyses, conducts requirements and information analysis. Selects
system
architecture, allocates requirements and prepares specifications and
has
knowledge of open source products and a mandatory knowledge of
telephony.
Skills required:
* One year minimum employment providing customer service.
* Excellent customer service skills.
* Excellent telephone skills.
* Excellent verbal communication skills.
* Willingness and desire to learn advanced customer service skills.
* Willingness and desire to learn advanced technical knowledge.
* Advanced writing skills.
* 4 years system/network administration experience.
* 1-2 years IPPBX and VOIP experience
* Excellent knowledge of Microsoft Windows software conventions.
* Advanced knowledge of server operating systems.
* 2 years database experience in Microsoft SQL server
* Understanding of server client software applications.
* Project management and excellent organizational skills.
* Attention to detail, customer focus, and the ability to work under
great pressure and in a fast-paced environment
* Understanding of networks and networking (LAN/WAN).
* Understanding of telephony, T1 technology, PBX.
* Experience with Hardware (Servers, ISA/PCI Boards, Raid Config. etc).
* The highest ethic, enthusiasm and passion.
* Knowledge of Unix (or flavors of)
* Knowledge of Asterisk PBX, and Nagios
* Knowledge of Dialogic
Environmental skills and requirements:
* Must be willing and able to complete tasks with minimal supervision
to
the satisfaction of customers and management.
* Must be willing and able to work reasonable overtime on short notice
as defined by the Customer Service Manager and/or TouchStar Senior
Management as a reaction to customer service needs.
* Must be team oriented and willing to contribute to the success of
others.
Compensation:
* $70K - 80K + Annually (DOE)
---
Please send resumes to jobs@touchstar.com with the email subject line
of
"System Engineer (002)"
---
