eBags is seeking an experienced web designer who will play a key role in
the digital retailer’s transition to being the ultimate travel
retailer. Already selling 70,000 products from 700 brands, eBags.com is
poised to showcase experiences and content alongside products to
communicate how travel brings joy and enrichment to people’s lives. Due
to the rapid adoption of smartphones, this candidate should be
well-versed in all facets of mobile design and development.
The
Senior Web Designer is responsible for leading the production of
creative assets that support the marketing efforts for eBags, including
onsite promotional banners, content features, promotional emails, site
updates, offsite banners, and social marketing efforts. The senior
designer is responsible for producing responsive/adaptive designs for
eBags’ industry-leading websites, eBags.com and Handbags.com. This work
includes being part of a cross-functional team that brings written
business requirements through the entire product development lifecycle
and creating world-class designs.
Responsibilities:
Play a
lead role in a cross-functional team (including marketing and
merchandising) to translate campaign-level business objectives into
highly effective online marketing materials. Consistently deliver
creative and visually appealing assets that sell effectively, while
maintaining a high level of productivity. Work across strategy, design
and development teams to create smart, innovative online solutions
Capable of creating cross-browser compatible HTML and CSS based upon
provided wireframes Shift flexibly from projects which require a high
degree of creativity and interpretation to those with narrow
requirements and guidelines Stay current with the e-commerce industry,
bringing new ideas and best practices to work every day Work as part of a
cross-functional team (including design, marketing, site, and
merchandising) to translate campaign-level business objectives into
highly effective online and mobile marketing materials. Qualifications
& Skills
5+ years of digital retail design experience 3+ years
designing responsive, adaptive and app deliverables Ideal candidate must
be focused on mobile, obsessive about apps, and have an expectation of
mobile product design that exceeds expectations. Strong HTML and CSS
skills (including cross-browser compatible code) Fluency in current web
design/development best practices Experience working in an agile
environment Solid experience with Adobe Creative Suite Bootstrap or
similar framework experience a plus JavaScript and jQuery experience a
plus Strong oral communication skills Hard-working team player, with a
willingness to collaborate on projects, provide support when needed and
be open to learning new skills Proven ability to meet tight deadlines
Note: All candidates must have a web–based portfolio.
Education:
BA with a design concentration preferred In lieu of a four-year degree,
candidates may present a portfolio that exhibits strong e-commerce
design skills For immediate consideration please forward your resume and
salary to jkoback@ebags.com and enter "Web_Designer" in the subject line.
US Citizen or Green Card Holder only - we are not able to sponsor at
this time. Absolutely NO third party or recruiter resumes will be
accepted.
________________________________________________________________________
Under the direction of the IT Operations Department management, the
Operations and Production Support Analyst is responsible for first and
second level response, monitoring, and technical support for our 24*7
websites and IT systems. The IT Operations and Production Support
Analyst is a highly valued and critical position at eBags. In this role,
you will have the opportunity to gain experience with all of eBags
world class e-commerce and corporate information systems and platforms,
while helping our dynamic and respectful user community resolve
technical issues. In addition, the Operations and Production Support
Analyst is responsible for effective and efficient logging and
troubleshooting of customer problems; and utilizing and contributing to a
knowledge base of support solutions.
Essential Functions:
Technical Support
Provide first and second line response, monitoring, internal customer
support, ticket documentation and assignment, and problem
troubleshooting and resolution in support of our 24*7 websites, IT
Systems, and internal customers. Adhere to the 3 Core activities of the
IT Opeations Team:
1) Operational Response
Support issue
capture and documentation (issue facts, steps to recreate, key
stakeholders and attributes, . . .) Impact assessment &
communication with affected stakeholders regarding support issues
Facilitate prioritization and escalation to ensure issues are addressed
with available resources consistent with corporate direction and policy.
Follow processes for batch process monitoring, execution, and recovery.
Follow and provide input for use-case scenarios for all support
interactions with customers, including trouble ticketing, knowledge
base, and email channels.
2) Operational Assurance
Perform daily operations processing and operational assurance checklists.
3) Operational Improvement
Work with software development staff in the identification,
documentation, mitigation and resolution of all reported bugs or
anomalies. Participate in the review of pre- and post-release product
changes, new product introductions, and remedial changes that correct
production bugs and issues. Contribute to a knowledge base of technical
documentation and support users in the accurate and timely resolution of
technical problems via posting through threads and new topics. Solicit
feedback on those topics from knowledge base users. Job Requirements:
• 1-3 years maximum IT operations and technical support experience.
• Proven problem documentation and analysis skills with strong technical aptitude.
• Proficiency in features and functionality of trouble ticketing
systems (Jira), job monitoring and scheduling systems, wiki/knowledge
management applications, and various browsers.
• Knowledge and experience with Windows platforms.
• Familiarity (basic ability to read and understand) various technical
languages and formats like SQL, XML, EDI, HTML, and web scripting
languages (MS Powershell, Perl, Python, Javascript) is preferred.
• Experience with functionality and support of various e-commerce, web, EDI, and other back office applications is preferred.
• Must have strong skills in the following areas: communication and
intrapersonal skills, ability to work under pressure, flexibility, and
sound decision-making abilities.
• Must be willing to be on call and work on nights and weekends within an every 3-4 week on-call rotational schedule.
For immediate consideration, please forward your resume and salary requirements to jkoback@eBags.com and enter "IT_Ops" in the subject line.
US Citizens and Green Card Holders only - we are unable to sponsor at
this time. Absolutely no third party or agency resumes will be
considered.
