Webroot - Sr Mgr Global IT Support Services

Sr Mgr Global IT Support Services - Bldr
Posted by: "Jon Landau" JLandau@webroot.com

Sr. Manager, Global IT Support Services

Webroot is currently seeking an experienced Senior Manager of IT Support Services for the following role:

RESPONSIBILITIES

* Responsible for managing IT support and Help Desk services at
all Webroot sites.
* Plan, implement and analyze (in conjunction with IT Director)
team work load, division of responsibility, projected work, problems
anticipated / encountered, and potential solutions.
* Act as the first point of escalation for the Site IT Support
Services teams regarding any issues. Take ownership of escalation with
the end user and follow through to resolution.
* Monitor and track call reports and tickets created in the Help
Desk System and develop and provide report metrics.
* Develop support methods using industry standards and best
practices.
* Attend training sessions on an ongoing basis to keep skills
sharp.
* Train and mentor Site IT Managers and Help Desk analysts on new
procedures, support information and processes.
* Provide timely reports highlighting problem areas, potential
problem areas, possible resolutions, trending and overall status of the
IT Support Services team.
* Act as liaison with other support groups to identify and monitor
impact on business areas.
* Responsible for user accounts, PDA services, new
hire/termination process, video conference, printers/copiers and general
hardware and software.



REQUIRED SKILLS AND EXPERIENCE



* 7+ years overall technical, hands-on IT experience supporting
Windows-based hardware/software/peripherals

* 5+ years of recent experience managing an IT Helpdesk team.

* 3+ years of recent hands-on technical experience managing
Active Directory accounts, MS Office applications, desktop and laptop
hardware, mobile devices and licensing processes.

* Experience with Help Desk Reporting, including daily/weekly
activity and progress reports.

* Seeking someone with a strong "service-oriented mentality"

* Must have excellent communication / interpersonal skills and
willingness to learn



If you would like an opportunity to work with this widely recognized
worldwide leader in technology security, send your resume to
jlandau@webroot.com for consideration.



Principals only- no third parties, please. Webroot Software, Inc. is an
Equal Opportunity Employer.



About Webroot Software



Webroot provides
industry-leading Internet security solutions for consumers, enterprises
and small and medium businesses worldwide. Webroot products consistently
receive top review ratings by respected third parties and have been
adopted by millions globally. In addition to our award-winning business
and consumer software, Webroot now protects enterprises with Webroot(r)
Security Software-as-a-Service (SaaS). Webroot Web Security SaaS and
Webroot E-Mail Security SaaS are subscription-based services that
provide on-demand web, email and archiving solutions, giving
organizations a flexible and cost-effective alternative to on-premise
security.


Founded in 1997, Webroot is globally recognized for providing
innovative, best-of-breed security solutions that protect personal
information and corporate assets from online and internal threats. The
company is privately held and backed by some of the industry's leading
venture capital firms, including Technology Crossover Ventures
, Accel Partners and
Mayfield . Webroot currently has more than
300 employees worldwide. Our headquarters are located in Boulder,
Colorado, with offices in Mountain View, California, Europe, Japan and Australia.

Jon Landau | Recruiting Director
__________________________________

Webroot Software, Inc.
2560 55th Street
Boulder, CO 80301 USA

Phone: 303.450.5989

E-mail: jlandau@webroot.com

HealthTrans - Manager QA

Greenwood Village, CO - Manager, QA
Posted by: "Todd Chandler" tchandler@healthtrans.com

If you are looking to make a difference in a progressive and professional environment that challenges your mind, rewards your accomplishments, and recognizes the value you can add to the team, then HealthTrans is the company for you. HealthTrans, one of the nation´s largest pharmacy benefits administrators, also named Colorado´s 2nd Fastest Growing Privately Held Large Company by the Denver Business Journal in 2007 is seeking individuals who thrive in a client centric, collaborative, and growth orientated environment. HealthTrans offers a comprehensive benefits package including 401(k) with a company match and immediate vesting, tuition reimbursement, PTO, and Holiday pay.

Immediate Opening: Manager, QA
Location: Greenwood Village
Employment Status: Fulltime

SUMMARY

The Quality Assurance Manager role is primarily concerned with assuring that standards and procedures are established and adhered to throughout the Software Development Life Cycle (SDLC) for planned software changes and new software development. Responsible for overseeing and participating in the design and implementation of test programs and methodologies to ensure that HealthTrans products meet established requirements, specifications, design criteria, quality standards and that the products are ready for general distribution. Is accountable for the full spectrum of Quality Assurance activities for HealthTrans. Manages a business team comprised of quality analyst testers.
JOB DUTIES

· Management of direct reports including but not limited to:
o Staff selection, discipline and termination
o Supervise, plan, direct, and coordinate staff activities
o Provide regular feedback to staff on work accomplishments
o Budget management
o Conduct and complete performance appraisals according to due dates
o Set individual staff and team goals and objectives
o Monitor daily work activities
o Team-building
o Mentor, train, determine best practices
o Instruct staff on company policies and procedures
o Instruct staff on day-to-day priorities, problems, expectations
o Approve and monitor timesheets and schedule requests including tracking of billable hours for all direct reports
o Instruct and advise direct reports on issues in conjunction with other Managers
o Back up for individual team members as required
o Train other HT personnel when necessary
o Complete all training, as required


· Lead and direct strategic, complex projects, having responsibility for overall implementation and execution of projects against specified requirments and QA criteria. Oversee the QA phases and deliverables of projects as driven by business need.

· Defining and communicating the role, responsibilities and value of the QA function to project personnel.

· Ensure all team members' contributions to a project, are of the highest quality, done efficiently and cost-effectively, and adhere to project methodology . Includes the detailed review, feedback on, and sign-off of deliverables all testing documentation such as test plans, test cases, test summaries, and test scorecards.
· Providing time estimates and delivery dates for assigned tasks and delivering quality results within project deadlines.

· Identify defects and non-compliance issues and monitor to resolution.

· Identify, log and track issues related to the product quality.

· Acquire and maintain a working knowledge of project specific procedures.

· Ensure that all system enhancements and business processes for key functional business areas are implemented and tested through a formal QA process according to the requirements set forth by the business.

· Accountable for all matters related to Quality Assurance (QA).

· Report QA activities to Senior Management.
· Collect metric data for trend analysis.

· Advise on matters of process, quality, policy and procedure.

· Develop and document test requirements, test plans, test documentation, test scripts, and test results.

· Create automated test tools increase productivity and expand test matrix to meet requirements.

· Execute test cases and perform regression testing. Define and administer a defect management process. Works with users, systems analysts, business analysts, designers and programmers to create/analyze various required project documents.

· Participates in walk-throughs, inspections, reviews and user groups

· Communicate and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality

· Review user documentation and training materials for accuracy

· Define and meet milestones and project deadlines. Prioritize and complete multiple, concurrent tasks.

· Proactively identify and communicate issues, concerns, and problems that affect project and product quality.

· Coordinate availability of test environments
· Evaluate software testing and other Quality related tools
· Creation and implementation of a formal QA methodology and process that is employed all QA activities
· Other duties as assigned.

EDUCATIONAL REQUIREMENTS

Bachelor's degree in Business, Computer Science, Engineering, or related discipline with both a Business and IT focus

EXPERIENCE AND SKILL REQUIREMENTS

5 -7 years experience, a minimum of four years as a supervisor or manager in a QA environment
Strong business technical knowledge and an ability to express complex concepts in understandable terms
Deep understanding of how technology affects an organization and ability to link it to business processes
Sound judgment and ability to maintain discretion and confidential matters
Excellent communication skills, both written and verbal
Team player, who is able to coach direct reports and others
Superb analysis and critical thinking skills
Knowledge in application of techniques, use of testing tools, development and implementation of testing plans. Experience with automated tools desired
Solid knowledge of all types of testing and coordination with supporting systems
Basic working knowledge of application and database programming
Ability to multi-task and deliver on all expectations
Proven track-record of delivering high-quality results in a fast-paced environment
Ability to identify a broken process and develop and implement a plan to improve the process
Strong interpersonal skills with ability to communicate with all levels of staff
Experience with the various testing tools and reporting tools
Ability to receive general direction and operate with moderate independence

PHYSICAL REQUIREMENTS

This position requires the ability to see the details, including color, of information on a computer screen and on printed reports and the ability to use a keyboard and a computer pointing device like a mouse, track ball, etc.

Vail Resorts - HRT Manager

HRT Manager needed for Vail Resorts, Broomfield, CO (092148)
Posted by: "Susan Atwood" SAtwood@vailresorts.com

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. We are currently recruiting an HRT Manager for our Broomfield, CO headquarters.

Designs, plans, and coordinates HRMS and Talent Management technical projects (including Performance Management, Career Succession, Talent Reviews, OnBoarding, Background Checks, Payroll Processing, Security Reviews, Compensation and Recruiting). Provides technical support to and may lead and manage a group of 2-3 software/systems developers/engineers/analysts toward project goals and completion. Responsibilities may include: managing project plans and timelines, writing specifications, creating documentation and evaluating project results.

The HR Technology Team is responsible for developing and enhancing custom applications within the PeopleSoft HRMS application, Taleo (asp), and SuccessFactors (asp), including all online services for 15,000 + employees and core users (for HR/Payroll functions). The team works with multiple business customers. This position will also interface with Talent Acquisition, Organizational Development, Employee Relations, Payroll, Compensation, and HR Operations to develop solutions for our employees and managers.

This position requires an experienced IT Manager with HRMS experience to lead the development team of up to 3 people consisting of developers and business analysts.

Responsibilities include:

• Oversight for all development projects and managing very large/complex projects.
• Working with production support team.
• Project queue management
• Resource management & planning
• Driving issue resolution
• Demonstrated understanding of risk management
• Managing and tracking projects to budget
• Employee development and People Management

Requirements:

* Bachelor's degree required.
* Project experience MUST include the lead role managing large complex projects (including resource management, budget requirements and all deliverables).
* Application experience for HCM is required and Financial would be a strong plus.
* At least three full lifecycle engagements as a PeopleSoft HRMS Consultant covering integrations and upgrades across multiple human resources applications with versions 8.9 and 9.0.
* Expert level knowledge of core HRMS modules.
* In depth technical knowledge of the following preferred: Taleo, SuccessFactors, PeopleSoft, PeopleCode, PeopleTools, SQR, Application Engine, Component Interface, Process Scheduler, Integration Broker.
* Strong ability to analyze and troubleshoot technical problems, testing and error resolution.
* Ability to work independently.
* Works well under pressure and consistently meets deadlines.
* Strong organizational skills, ability to self start and prioritize tasks effectively.
* 10-12 years of HRMS experience.
* At least 5 years of Supervisory experience.
Reference 092148
Susan Atwood
Recruiter
Vail Resorts Management Company
Phone: 303-504-5872

www.vailresorts.com

VAILRESORTS®
EXPERIENCE OF A LIFETIME

ITT Visual Information Solutions - IT Operations Manager

IT Operations Manager, Boulder, CO
Posted by: "Jennifer Lindsey" jlindsey@ittvis.com

ITT Visual Information Solutions is a leader in software solutions that
create exceptional value for medical, remote sensing and scientific
customers in government, commercial, research and development, and
academic communities.



We have a key position opening for a full-time, hands-on IT Operations
Manager. The qualified professional will manage the Operations group
within our Information Systems department, and be responsible for the
maintenance and enhancement of the ITT VIS global IT infrastructure.
This encompasses LAN and WAN networking, Unix and Windows server
administration, virtualization and backup strategies, and desktop
support.



We need a dedicated team player to effectively manage IT operations
resources in accordance with department goals and objectives. Key
responsibilities include: acquisition and installation of equipment;
assisting department heads in selection of appropriate systems; ensuring
an effective backup and recovery strategy for all critical systems;
remaining abreast of new developments and trends in IT; and ensuring
that all IT systems are compliant with the company's security, export
control, SOA, and other regulations and policies.



Minimum Skills and Qualifications:



* Bachelor's degree in business or computer science; may have
post-graduate education or training
* 7-10 years of Window/Unix administration and Cisco networking
experience
* 3+ years of management or supervisory experience
* Excellent knowledge of industry standard IT practices and
strategies
* Excellent management and leadership skills
* Excellent time management and decision making skills
* Excellent communication and presentation skills
* Excellent human relations and interpersonal skills
* Excellent organization and project management skills
* U.S. citizenship is required for this position

Email your resume to jobs@ittvis.com



You can visit our website at www.ittvis.com for detailed information
about ITT Visual Information Solutions. We offer competitive salaries,
excellent benefits and a great work environment that encourages personal
and professional growth. ITT Visual Information Systems is an Equal
Opportunity Employer.

GHX - Software Engineer

Software Engineer - Mobile Solutions Louisville,
Posted by: "Rick Chinberg" rchinberg@ghx.com

The GHX Mobile Exchange provides hospitals and their suppliers the
capability of using a mobile device to capture and execute orders
through the GHX Exchange. In addition, this device provides users the
ability to automatically account for inventory of various products at
various locations, thereby enabling significantly higher levels of
inventory visibility across the enterprise.



Responsible for analysis, design, and implementation of applications on
mobile devices.



Principle duties and responsibilities:

* Will be responsible for user interface design/development,
database access development, and application logic on a mobile device.
Developed applications to include, phones / PDAs (running on Windows
Mobile / Pocket PC) and, in the future, Apple iPhone, Blackberry, and
Android.



Required Qualifications:

* Bachelor's degree Computer Science, or related discipline, or
combination of education and related experience.

* 5+ years' development experience in C#, C++, HTML, XML, and
SQL.

* Windows Mobile and/or Pocket PC 2003 development experience
using MFC.

* Mobile database experience.

* ODBC or JDBC database API development experience desirable.

* TCP/IP sockets development experience desirable.

* Experience with PDA devices and wireless networks desirable.



* APPLY NOW***In order to apply for this position, please follow
the below link to the GHX website: http://jobs-ghx.icims.com/jobs/intro

GHX provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion,
gender, sexual orientation, national origin, age, disability, marital
status, amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws. GHX complies with applicable
state and local laws governing non-discrimination in employment in every
location in which the company has facilities. This policy applies to all
terms and conditions of employment, including, but not limited to,
hiring, placement, promotion, termination, layoff, recall, transfer,
leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based
on race, color, religion, gender, sexual orientation, national origin,
age, disability, or veteran status. Improper interference with the
ability of GHX's employees to perform their expected job duties is
absolutely not tolerated.





Rick Chinberg

Recruiter, Talent Acquisition



GHX

1315 W. Century Drive

Louisville, Colorado 80027

720.887.5398 direct

720.887.7000 main

303.570.3392 cell

720.887.7091 fax

rchinberg@ghx.com

Great-West Life - Senior Java Programmer

Great-West is currently hiring a Senior Java Programmer/Developer (Senior Internet Developer) to join our Financial Services team of technical professionals and develop business internet applications. This individual will be responsible for development of B2C Internet applications for use by external clients


Requirements:

•Object-oriented analysis, design, and development abilities
•3+ years general Java language experience
•Previous experience with JSP/Struts or Java Servlets
•Previous experience with a relational database query language such as Oracle SQL
•EJBs using BEA Weblogic Application server
Other desirable experience:

•Development experience writing and debugging J2EE Web applications
•Experience with web languages and standards including HTML, XML, CSS and JavaScript
•UNIX operating systems (Sun Solaris), Tools & Utilities
•AJAX
•Sun JAVA Certification
•Microsoft Office Applications (Word, Excel, Project)
•This position requires a degree in Computer Science or Information Systems, or equivalent applicable work experience.


For more than 100 years, Great-West's strength, commitment, and values have endured the instability of financial markets and industry turbulence, and it is with confidence we can say we will continue to provide health care, financial solutions and investment management to meet our customers' needs for years to come. Great-West is a solid organization backed by strong financial ratings and exceptional employees. We will continue to strive to provide excellent service and affordable health care and savings options to help secure the financial future of Americans across the country. Each year, we build on our past success. We stay focused. We take care of business, and we take care of our customers and our employees.

CableLabs - Technical Project Manager, Senior Engineer

Technical Project Manager, Louisville
Posted by: "ResumesC" resumes@cablelabs.com resumecl

Summary

Be part of the team that is creating the next generation of cable
networking technology. The Technical Project Manager will work with the
team lead to define and manage multiple development initiatives for one
of CableLabs' most innovative and challenging programs. Able to
succeed in a fast-paced, highly technical environment, this individual
is responsible for detailed planning, coordination, tracking, and
completion of multiple software development and specification efforts
that cut across traditional video, data, and voice system boundaries.



Functions

§ Plan, track, and manage multiple projects.

§ Ensure project scope is clearly defined, approved, and
implemented.

§ Balance requirements with technical, resource, and other
constraints to ensure project objectives are realized.

§ Characterize tasks, establish deadlines, assign
responsibilities, monitor progress, and identify issues.

§ Work with teams to develop and maintain project schedules.

§ Ensure any impact to project scope, schedule, or budget is
communicated early and standard change control process is followed.

§ Report project progress to team members and stakeholders, in
a clear and timely manner.

§ Contribute to continuous improvements in PMO processes and
procedures.

§ Identify, manage, and communicate project risks and issues.

§ Proactively identify and solve project obstacles.



Qualifications



§ Bachelors Degree in Computer Science, Engineering, or other
relevant field and/or the equivalent, with 6-8 years software
project management experience.

§ Specific training and experience in project management
tools and methodologies.

§ Experience with Agile development is a definite plus.

§ Solid skills in implementation planning, delivery, and risk
management.

§ Strong teamwork and collaboration skills.

§ Ability to work in a highly cross-functional environment
and manage the work of cross-functional teams.

§ Strong communication, meeting facilitation, and
presentation skills.

§ Ability to influence and manage expectations.

§ Ability to multi-task on projects.

§ Technical familiarity with the cable and/or
telecommunications industries.

§ Excellent written, verbal, and organizational skills.



Come be a part of an organization that is dedicated to identifying and
delivering new and innovative video and broadband technologies over
cable networks.

Please send your resume, summary of related experience, and salary
requirements to resumes@cablelabs.com.
Please reference Technical Project Manager when applying.

CableLabs offers a competitive salary with excellent benefits and
rewards. For more information on this position and CableLabs in
general, please visit our website at www.cablelabs.com. EOE.
________________________________________________________________________

Senior Engineer, Software Development - Louisville
Posted by: "ResumesC" resumes@cablelabs.com resumecl

We are currently looking for a Senior Engineer to join our team at our Louisville, Colorado facility.



SUMMARY



The Sr. Engineer, Software Development serves as a software engineer and
technical lead for the CableLabs ETV User Agent and ETV Test Suite
development. This individual is the software architect of the ETV User
Agent, and the technical lead of a team of developers working on the ETV
User Agent. The role also involves supporting the ETV specification
efforts as a technical consultant, and working with the ETV Test Suite
development team. In addition, this individual is required to interface
with MSOs and other companies who are working with the CableLabs ETV
User Agent source code.
FUNCTIONS
· Provide technical expertise and leadership for the ETV User
Agent software development team to evolve the ETV User Agent to comply
with the evolving ETV specifications.

· Design, develop, and unit test new features in the ETV User
Agent as they are defined in the ETV specifications.

· Lead the development and maintenance of supporting design
and user documentation for the ETV User Agent.

· Consult with the ETV specification team to provide feedback
on ECRs, including analysis of technical feasibility, backward
compatibility, and other input as required.

· Lead the technical project planning and task estimation
efforts of the ETV UA development team.

· Work closely with the ETV Test Suite development efforts to
support the evolution of the test suite.

· Support MSO engineers and developers from other companies
who are working with the CableLabs ETV User Agent Source code.

· Provide ETV consulting and support to other CableLabs
organizations as necessary.

· Support CableLabs interoperability events, conferences, and
other outreach activities.

QUALIFICATIONS

· BS or MS degree in electrical engineering or computer
science and 7 or more years of technical experience.

· Excellent software development skills including demonstrated
proficiency in Java and embedded java (J2SE and J2ME) development for
real-time systems under Linux or similar OS.

· Excellent software system design and architecture skills.

· In-depth knowledge of the EBIF specification, the ETV AM
specification, and OCAP.

· Demonstrated ability to read and interpret complex technical
specifications.

· Proven ability to debug embedded systems.

· Knowledge of OpenCable system architectures including Object
Carousels, Legacy Out-of-Band communication, Advanced DSG, XAIT
structure and function, and OCAP applications desirable.

· Experience with data networks, networking protocols, video
systems, and RF networks desirable.

· Significant initiative that requires minimal direction and
supervision.

· Excellent interpersonal, communications and planning skills.

· Strong technical writing skills. Must demonstrate ability
to document software in a compact and lucid manner.



Come be a part of an organization that is dedicated to identifying and
delivering new and innovative video and broadband technologies over
cable networks.


Please send your resume, summary of related experience, and salary
requirements to resumes@cablelabs.com.
Please reference Senior Engineer, Software Development, Advertising when applying.



CableLabs offers a competitive salary with excellent benefits and
rewards. For more information on this position and CableLabs in
general, please visit our website at www.cablelabs.com. EOE.